DS Metrics Framework

Overview of Departmental Services' Metrics Development

Contents

The table below organizes the current set of DS metrics in a quasi-balanced scorecard format that is consistent across the areas in CSS. Columns in the table are individual lines of business, usually headed by a Team Leader.

Below the table are presentations of the measures over five quarters if data is available.

Following the presentations are metrics definitions and further documentation if needed about how they are produced.

Metrics Framework

In the table below, the left column marks off the "balanced scorecard" quadrants in our metrics framework.  Adjacent columns list by "line of business" the current roster of existing or potential metrics.  The metrics are in various states of development --
- bold face indicates "operational" metrics, with a defined means of production, and a historical record;
- normal face are for "possible" metrics, that aren't well established now but could be with a small development effort using existing systems;
- italic face  shows "prospective" metrics, desirable metrics that don't know have a path to becoming established.

New metrics ideas can be introduced at any time.  Continuous improvement efforts seek to move prospective metrics to possible, and possible to operational, within the normal operations of the teams involved.

Definitions and Means of Production

to be added as a child of this page -- DS section of definitions and means of production page.

Five (or more) Quarters of Measures

Team Leaders upload fresh versions of their metrics documents here.