This page archives the reports from CSS ACD performance reports. The many daily text reports for Gate Traffic, Agent Availability and Schedule are integrated in a spreadsheet that unifies the data with the one dimension they hold in common -- time.
Choose "Latest-ACD--data.pdf" in the list below for the most recent report, or look in the dated back-issues by clicking the "expand me" triangle.
Files are uploaded the Monday after the week they refer to. So for example, the 2010-01-11 version would cover 1/4 through 1/8/2010.