Performance Measures in Client Support Services
There is a weekly data collection and presentation process for many of the work processes in Client Support Services. This table provides access to the latest version of each
Archives last updated 8/16/2007.
Line of |
Process |
Client Satisfaction |
Other |
Archives |
Comments |
|
|---|---|---|---|---|---|---|
Athena Help |
|
Athena OLC data collection began in pilot-mode in July 2007. |
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Business Help |
|
|
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Computing Help |
ACD reporting has "gone down" as of late May 2007. |
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Network-Requests |
|
|
|
OIS manages the queue, and CSS escalates cases to them. |
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Software Distribution |
|
|
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Software Downloads |
n/a |
|
|
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Security |
n/a |
|
|
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DMCA |
n/a |
|
|
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StopIT |
n/a |
|
|
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Stellar |
|
|
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TNIS |
|
|
|
Experimental version only |
|
|
Web Self Help |
n/a |
|
|