Creating a New Change - Vocabulary and Workflow
To learn about creating a new change, please refer to the following instructions for an explanation. Prerequisites for using the Remedy OnDemand system include, either Firefox or Internet Explorer (though other browsers may work, they are not officially supported), pop-ups allowed (for onbmc.com), and a current version of the flash plugin installed for your browser. Also, if you are using a newer version of IE, you may not to turn on compatibility view mode in order for the Remedy site to fully function as expected.
First, using a browser with a valid MIT personal certificate, go to http://remedy-qa.mit.edu; This should authenticate you through Touchstone and forward you along to the MIT-QA onbmc.com site. You should see your home screen, which is configurable, but will default to showing any requests assigned to you.