This is the home of the Service Delivery and Process Improvement space.
Objective: to work with project and support staff in IS&T to develop standard work processes to improve consistency of product and service delivery and the the overall customer experience.
Process Manager Role Definition FINAL.doc
Process Discovery Notes.xlsx
These notes were compiled from in person interviews with Associate Directors, project managers, quality assurance managers and business analysts from across the organization, as well as former Cross Directorate Project Planning group members and the PM Focus Group that was convened in the spring. Feedback collected from the Business Analysis training in May 2010 was also incorporated.
Priorities and Goals:
Process Manager FY2011 Goals DRAFT.doc
Process Manager FY2012 Goals FINAL.pdf
Product and Service Delivery
Phase I: Release Checklist and Urgent Response Procedure
Phase II: Release Core Team and IS&T Service Portfolio Prototype
Phase III: Service Portfolio Implementation and Enhanced Library of Procedures
IS&T Change Communication
Change Communication Tools:
- The IS&T Pipeline Meeting
- Remedy Change Management System
Project Management Process Efforts
IS&T Quarterly Project Reviews
PMBA Working Group
