The Service Catalog team (Rich Murphy, Alison Bell and Christine Fitzgerald) are invited to participate in all Sponsor meetings, as we share the same Sponsor (Barbara Goguen) and our projects have dependencies on one and other.
January 10, 2011
- Review of Service Portfolio Scope
- Review of Service Portfolio time line Service Portfolio Project Plan Revisited January 6, 2011
- Review of Service Catalog status
- RFP
- draft categories and services by 3/1/11
- Agreements:
- Portfolio will feed the Catalog
- Catalog will go with what is currently on the IS&T Website until Portfolio is complete
- continue joint sponsor meetings
February 9, 2011
- Scope
- getting data and making it available and easy to use
- seen as interim solution as we evolve our change management tools
- Requirements
- team to review by 2/17/11
- sign off by sponsor by beginning of March (3/7 sponsor meeting)
- Data Dictionary Reconciliation
- team to review for 2/17/11
- PS to follow up with Alison on Catalog taxonomy and share dictionary
- confirm categories/services definitions
- catalog has 2 levels
- portfolio has 3-4 possible levels
- drives HD ticket categorization
- reconcile
- confirm categories/services definitions
- Oliver will send out sample architecture
- team will begin planning data collection and populate fields
- keep data in transferable format
- Library of Procedures
- escalation process complete
- CG and GZ to look at 2-3 more processes to define
- use process swim lanes as guide
- Vehicle
- make it part of staff work flow (easily updated)
- drupal - could we stand up our own instance?
- distributed work flow
- change management
- audit capabilities
- future tool, but moving format with data collection in parallel
- will need support plan for drupal instance
- Barbara will look for funding for vm
- RT Stock Replies - doesn't look like it will meet requirements
- Hermes - may work for initial data collection (structure and prototype)
- will need to limit staff who edit and contribute as work flow is not supported
- drupal - could we stand up our own instance?
- make it part of staff work flow (easily updated)
March 7, 2011
- technology options - Barbara will review with Marilyn this week
- contract DCAD to build in drupal
- use IS&T Website templates, copy to new instance, and populate
- need access controls (IS&T only)
- set up a multi site drupal instance with DM (RAFT On Line Help)
- could be vanilla out of the box drupal
- needs support model - will Rich be able to absorb on his team in future?
- consider Remedy demo for Service Portfolio module
- pushing technology implementation out further
- interim work - prototype for June 15, 2011
- "digesting the data"
- work on refining the model and creating the service maps
- enumerate other categories to be mapped
- walk through an entry at senior staff (Pat to set up)
- populate info in mind mapping software
- create 1 page business case and quote for Mind Manager as interim solution (Pat to share with Barbara at next 1:1) Mind Mapping SW Business Case.doc
- base assumptions
- map out professional services separately to see where they may fall
- windows desktop support
- browser support
- map out professional services separately to see where they may fall
- "digesting the data"
- Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place: https://kb.mit.edu/confluence/pages/viewpage.action?pageId=13107719
April 4, 2011
- draft presentation for Senior Staff 4/7: IST Service Portfolio Entry.ppt** review of high level categories
- review of Services (3-4) under each category
- review of solutions under 2-3 Services (in Communications category)
- drill down into Exchange and Outlook 2011
May 2, 2011
- team is now split into two subgroups, each mapping five categories in Catalyst over the next 6 weeks
- present progress to senior staff 6/2/11
- categories with definitions
- Services
- solutions
- Services
- categories with definitions
- continue to share information with Catalog team
June 6, 2011
- mapped top three levels of Portfolio in Catalyst
- shared definitions for each Service Family with Catalog
- reviewed Catalog taxonomy draft
- reviewed senior staff presentation currently scheduled for July 7th Service Portfolio Progress Update.pp
July Sponsor Meeting Cancelled - Presentation to all Senior Staff July 7, 2011
August 15, 2011
- Service Portfolio Brainstorm August 11, 2011
- review of portfolio database business case
- Barbara will socialize with sr staff
- update on data model progress
- to be finalized by end Sept and reconciled with requirements
- portfolio gathering content October to December
- update on distributed sw life cycle processes/recommendation - rescheduled for 8/22
- update on next steps with service catalog team
- meeting 8/18
- mechanics of building content
- prototype for portfolio
- catalog confirm content fields for consumption
- current status of catalog
- content gap analysis end August
- need to develop plan for developing new content
- will look at whether Drupal has ITIL module
- meeting 8/18
September Sponsor Meeting Cancelled - vacation schedule and Back to School
October 21, 2011
- review prototype approach and plan
- reviewed discussions with Catalog team
November Sponsor Meeting Cancelled - holiday schedule
December 15, 2011
- sponsor report: Service Portfolio Prototype Sponsor Report Dec2011.doc
- review project plan: Service Portfolio Prototype Project Plan Dec2011.xlsx** info/demo session in February for IS&T staff
- data collection: in addition to team contact information, capture hours of operation
- Remedy and Website (catalog) need to think about data reconciliation and maintenance cycle
- status on distributed software as a service
- Barbara still needs to socialize with ADs
- kick off meeting with original group (including Finance and Procurement) once we have green light
January 5, 2012
- sponsor report: Service Portfolio Prototype Sponsor Report Jan2012.doc
- review project plan:Service Portfolio Prototype Project Plan Jan2012.xlsx** currently doing data entry for services and offerings
-
- incorporating feedback from senior staff
- senior staff demo now scheduled for 2/2/12
- data collection: RT queues for team contact information?
- Joint meeting with Website (catalog) next week: data reconciliation and maintenance cycle
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February 6, 2012
- sponsor report: Service Portfolio Prototype Sponsor Report Feb2012.doc
- status on distributed software as a service
March 12, 2012
- sponsor report: Service Portfolio Prototype Sponsor Report March2012.doc
- Portfolio Implementation Plan Proposal: IST Service Portfolio Implementation Draft.doc
April 2, 2012
- sponsor report: Service Portfolio Prototype Sponsor Report April2012.doc
- review final Portfolio Implementation Plan: IST Service Portfolio Implementation Proposal FINAL.doc
- next steps for Portfolio Implementation Plan
- project team transition to Steering Committee
- Release Core activities
- continued data collection and demos
April 23, 2012
- reviewed options for portfolio implementation: Portfolio Options.xlsx
- team will move forward with Remedy exploration
June 4, 2012