February 13, 2013
Finalized Roll Out Strategy For New Service Offerings
Reviewed next steps:
- Chris Murphy will initiate demonstration (Step 4 of roll out) to be scheduled for Network Operations and Windows Infrastructure staff for end February
- Core Remedy team (Garry, Chris Gresham, Dave Soble and Pat) will review current configurations, roles and asset information in preparation for on boarding additional services 2/25
- Sponsor meeting 2/27
- Tim will initiate demonstration (Step 4) to be scheduled for Merchant Services for first week of March
- Pat will initiate demonstration (Step 4) to be scheduled for RAFT early March (after their next sprint)
February 4, 2013
Initial meeting to discuss scope and candidates for Remedy Change Management roll out.
Scope
- technical changes to IS&T provided services
Service Offerings
I. Merchant Services - Payment Card Industry (PCI)
A. Components to be included in change management:
-
- shop.mit environments (gateways)
- dev
- test
- prod
- shop.mit web services
- dev
- test
- prod
- DITR supported machines (Type D merchants)
- EPO deployments (PCI machines managed in the WIN Domain)
- shop.mit environments (gateways)
B. Resources to be included in change management:
- Seth Seligman (gateway)
- Garry Zacheiss (web services)
- Joe Pitha (DITR supported Type D merchants)
- Richard Edelson (Win Domain EPO)
- Tim McGovern (service coordintor)
- Pat Sheppard (business analysis)
- Chris Gresham (customer support liaison)
- Dave Soble (Remedy system administration)
- Others to be considered for view only access:
- Donna Cairns (accounts Receivable)
- Joe Recchio (Alumni Association)
- Bill Trippe (MIT Press)
II. Reporting and Forecasting (RAFT)
A. Componenets and resources TBD after February sprint is complete (after week of 2/25)
Introduction to other teams
I. Demonstration for Chris Murphy on 2/11
II. Based on demo with Chris, larger demo will be scheduled for his teams by the end of February