MIT Libraries User Experience & Web Services Program

Everyone wants our online tools and services, library services, and spaces to be relevant and easy to use. The User Experience & Web Services (UX) program brings our knowledge of design, usability, and user research to provide a fresh and holistic perspective to improving the user experience.

Staff: See User Experience & Web Services in the staff directory

Email lists:

• web-lib@mit.edu - Use this list to ask questions, send feedback, or request updates for the public web site, or ask about adding new sites or areas of content. Please note: this email is for staff use only. The public should use Ask Us, and questions will be routed to the web staff as appropriate.
• ux-lib@mit.edu - Use this email if you have a request for UX assistance not related to the web or online interfaces or tools.
• webmaster@libraries.mit.edu - We are discouraging use of this list. MIT users should use Ask Us for questions about the web site; this list should only be used by non-MIT members of the public who cannot use Ask Us.
• uig-lib@mit.edu - This is now an internal list used just within UIG. Anyone else should send any questions about the web or our online interfaces to web-lib@mit.edu.  
• ux-lib-all - Same as ux-lib@mit.edu list, but also includes admin assistants.

Web Services

The User Interface Group (UIG) within UX leads the development and maintenance of our web and mobile interfaces.

• [UIG wiki]
• Public Web Guidelines
• LibGuides Documentation
• LibCal Documentation
• LibAnswers Documentation

UX Studies & Initiatives

Studies:

• Digital Scholarship at MIT: Spring 2011
• Library space: Spring 2011The space study in spring 2011 resulted in a number of reports. Aside from the presentation above, there is also a short summary, a summary of the qualitative data, and the task survey tool.
• Library Hours - Space Study Spring 2011
• Patron for a Day: Fall 2010
• Information-Seeking Behavior photo diary study: 2006

Initiatives:

• [Betas Program]

Past initiatives:

• [Emerging Technology Sub-Group]
• [UX Public Spaces]