Thalia Domain Provisioning Process
1. The customer will either use the thalia-request or thalia-support RT queue to ask for a new domain. If the request is sent in through email, our customer support person should create a new ticket in the thalia-request RT queue to record this request.
2. Our customer support person sends the c. Preliminary Questionnaire via RT.
3. After the Preliminary Questionnaire is completed/returned, send the Follow-up Questionnaire.
4. Once the Follow-up Questionnaire is completed/returned (with CO#), customer support person will forward the request through the RT queue to dongq@mit.edu. Note: Per Qing's request, domain requests should be batched-up every Wednesday. (It is easier for Bob to update the touchstone server if he can do a few at a time. We want to keep the touchstone people happy.)
5. Once the domain is created, our customer support person needs to logon to the new domain, use the super user self registration interface: https://domain-name.thalia.mit.edu/resttest.jsp (such as https://hst.thalia.mit.edu/resttest.jsp for the hst domain and https://ap.thalia.mit.edu/resttest.jsp for the ap domain) and click on the first button "Super User Self Reg" to create an admin account for him/herself in that domain. It will create a domain admin with the same ID as logged in via touchstone and it shouldd return the status true if the account was created successful. Then our customer support person should use the regular thalia UI to create the domain admin account for the contact person for that domain.
- Go to https://newdomain.thalia.mit.edu (eg. https://hst.thalia.mit.edu) and login via touchstone
- Click on the top right link "LOGIN AS DOMAIN ADMINISTRATOR"
- Once logged in as domain administrator, click on the bottom left button "Manage Domain"
- Users/Groups tab is the first tab and should be open automatically
- Click on the "add user" button and enter the user info in the fields. Check the "Is Administrator" checkbox if you are creating an administrator
- Click add and the user should be created.
6. The customer support person should add the domain admin to thalia-info mailman list.
7. Send the Welcome to your New Thalia Domain letter.
8. Update the customer information document we have???
Once we have received back the completed Follow-up Questionnaire in the RT queue, foward it (in RT) to Qing (dongq@mit.edu) for domain creation:
1. We need to ask Bob (rbasch@mit.edu) to add the new host name (eg. daper.thalia.mit.edu) to the idp metadata either via im or email. The metadata will be refreshed on the idp server in one hour
2. run https://test.thalia-dev.mit.edu/builddomainand touchstone will log you in. That application looks for the /home/www/thalia/conf/thaliausers.xml file on thalia-dev.mit.edu to determine who has rights to use this application. Currently only dongq and Hunter (dracus@mit.edu) are in the list. If more people need to be added to the file, please contact Qing or Hunter. Select the production cluster, put the name of the domain (eg. daper or mcgovern. You only need the domain name, not the fully qualified thalia host name. Names are case-insensitive) in the "Please enter the name of the domain" box, then click the build button. You will need to wait one hour for the IME to refresh the domain list.
note: you can also wipe out an entire domain and start from scratch by clicking the "rebuild" button. It will delete everything in the existing domain (images, libraries, albums, users, etc) and build you a brand-new domain with the same name. We never had to use this option even though our users told us that they wanted to have this option.
3. After step 1 and 2, the person who created this domain should test it by using https://newdomain.thalia.mit.edu (eg. https://daper.thalia.mit.edu). He/she should be logged on as guest and see the public library which is empty.
4. Once the domain is alive and functional, the domain creator will notify Thalia Support.
5. Thalia Support should use the super user self registration interface: https://newdomain.thalia.mit.edu/resttest.jsp (eg. https://hst.thalia.mit.edu/resttest.jsp) and click on the first button "Super User Self Reg" to create an admin account for him/herself in that domain. It will create a domain admin with the same ID as logged in via touchstone and it shouldd return the status true if the account was created successful. Please note only people in the /home/www/thalia/conf/thaliausers.xml file on thalia.mit.edu are allowed to self-register (contact Hunter if more people need to be added to that file).
6. our customer support person should use the regular thalia UI to create the domain admin account for the contact person for that domain.
- goto https://newdomain.thalia.mit.edu (eg. https://hst.thalia.mit.edu) and login via touchstone
- click on the top right link "LOGIN AS DOMAIN ADMINISTRATOR"
- Once logged in as domain administrator, click on the bottom left button "Manage Domain"
- Users/Groups tab is the first tab and should be open automatically
- click on the "add user" button and enter the user info in the fields. Check the "Is Administrator" checkbox if you are creating an administrator
- click add and the user should be created.
7. Once the domain administrator is created, the Thalia support person should send the domain administrator a welcome letter notifying them the creation of their domain.
TThe turn-around for domain provisioning is 2 days.
Notes: If possible, please try to batch up the requests. It is easier for Bob if he can add a few of them at a time. We want to keep the touchstone people happy.
More notes (from Qing):
- I then talk to touchstone people to add the domain in their db
- I also create the domain in alfresco
- then I email you guys back and you take over