Discussion about service framework

• Acknowledgement that a structured service framework with formal
  commitments from ACCORDiacs may not be the best way to think
  about it at the moment
• Academic Computing "Organization" -> Academic Computing Commnunity
• There are several things we know about academic computing services
  and service providers on campus:
  • Distributed
  • Community
  • No formal organization (re: reporting structures, budget, etc.)
  • There will be some "core services" and core information that
    • Will be small in number
    • Everyone should know about
    • Everyone is trained to do basic triage on
    • This should be desirable and valuable to the service providers (i.e. not just extra work)
• Shift from central control to central coordination
• Shift from formal authority to community, shared values, shared goals
• If should be safe to be explicit about your work, document it,
  without risk of flaming

Some ideas for community building, using ACCORD to provide some
resources and opportunities for members of ACCORDiacs.

• Annual retreat
• Use meetings to provide professional developments
  opportunities as well as learning about other educational
  technology groups (50/50 mix of internal meetings/projects
  and professional development opportunities/speakers?) (Exmaple: web-pub meetings, Mobile Devices, other user groups)
• Vision is to build a community
  • Focus on a few core services
  • Identify shared values in service delivery

• Some easy wins:
  • Don't even know who all is in ACCORDiacs/represented by it;
    put list in wiki, including dept. and group affiliation; Oliver
    will work with Mary to get the list up there
  • Project list of projects with Accord members/member groups
    spanning two or more groups or departments represented in
    ACCORDiacs (i.e. let's make the list of what we are already
    collaborating on, whether under the ACCORD umbrella or not)

• How will we know whether community building is successful/
  community is useful to its members?
  • Level or participation
  • Association with and using community as a resource for:
    • Knowledge sharing/tapping knowledge
    • Harvesting for project participation/collaboration
  • Members give community credit, acknowledge its participation
    as an entity (as opposed to just referencing specific member
    groups)

• Some professional development/best practices things that
  might be useful for ACCORDiacs (in part because it might not
  be something any individual would take time for or be able
  to bring presenters in for)
  • How to volunteer for something and not own it forever
  • Running a successful pilot project (inc. exit strategies,
    assessment, etc.)
  • (Tools for managing cross-organizational projects w.
    independent personalities and no direct control)
  • Etc...

Use cases

We have several, but they seem to represent different types of
things and different stages for the represented ares. Some are
bigger than others. (** = big deal)

Three current ones

Course content life cycle **

Theme: COMPLEX CROSS-ORGANIZATIONAL SERVICE DELIVERY

Video **

Theme: ASSESSMENT & FUTURE

• Service delivery (business models, etc.)
• Improvement
• Cost effectiveness
• Educational effectiveness

Image tools

Theme: RESOURCE SUMMARY & CATALOG / INTEGRATION PROBLEM

• Integrates with course mgmt, external real-world tools

Possible future ones

New service (product, experiment) development

Theme: NEW SERVICE DEVELOPMENT

• Exit strategy
• Transition planning
• Decision process for things that should continue/
  become services

Software services / Applications **

Theme: HOW DO WE DO THIS?

• Budgets
• Combining distributed effort and central effort/coord.

List and catalog of learning spaces

Theme: RESOURCE SUMMARY & CATALOG / MARKETING

• CSET study as starting point?
• Comprehensive list of learning spaces could be valuable
  new feature of Teaching With Technology site

Random thought: Something that was requested recently and might be useful to collect on Teaching With Technology is a list of release and legal forms available to instructors, students.