Analysis Meetings

2008-02-08 -- Held the meeting among consultants and team members / manager.  Board notes are attached to this page. 

2008-05-15 -- Reviewing role of the billing process

N42 Service Center Hardware and Software Repair

Overall Goal -- to understand...

1. how many cases ...
2. of which type of repair, (warranty or not)
3. for which vendors (apple, lenovo, dell, etc.)
4. take how much time by our consultants
5. vs how much are we getting back in reimbursements or direct payments

To aid our understanding, we have available:

• Case records from RT, where details of the work are recorded
• Detailed transcation report records from SAP, where the reimbursements and direct payments are tracked.

RT Work Required

Demand Generation

Products

Processes and Artifacts

Process Instrumentation

Issues Surfaced