NEO Testing -- Feedback List
Review Comments key:
# |
From |
Date |
Area, Page or URL |
User Comment |
Preliminary Recommendation |
Web/ |
Review Comments |
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1 |
Ken Paul |
29-Jul |
Your Benefits |
Multimedia button could be missed if user skips over main Your Benefits page. Add the button to other pages or find another way to make it more prominent? |
Discuss |
Web |
Deferred; usability topic |
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2 |
Ken Paul |
31-Jul |
Your Benefits / Who is Eligible |
Last sentence of #3 reads: "After you've filled out the form, it takes at least one business day for your certificate to be active." SHOULD read: "before the system will allow you to install your web certificate" |
Yes |
Web |
Yes. Done |
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3 |
Ellen Beachy |
4-Aug |
All |
Have another browser tab open when a link is clicked so that the main 'New Employee Orientation' page always remains accessible (it's easy to dive pages deep then forget to go back, back, back!). |
Discuss |
Web |
Yes. Done: all external sites links open in a new window |
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4 |
Ellen Beachy |
4-Aug |
NEO Video |
Error: "Unable to locate server. This server does not have a DNS entry." |
Unverified. Worked for me. Checking with AMPS |
Web |
On Hold. Could not duplicate. |
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5 |
Ellen Beachy |
4-Aug |
Off site |
Various broken links noted (but not on our site) |
Sent link updates to MIT Community site |
Web |
Forwarded to site owners |
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6 |
Anne LaFleur |
6-Aug |
All |
I wonder if there's a way to tell people how to use CTRL-click (or other methods) to get the various links to open up as separate pages. If I didn't know that, I would have found it really frustrating to have the new pages nearly always open in the same window, requiring me to keep hitting the back button to avoid getting lost. Or maybe change the links so they open in a new window as the default? At least for the "See the Sites" links. |
Discuss |
Web |
Addressed by 3 above. |
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7 |
Anne LaFleur |
6-Aug |
All |
I'm not sure I like the "Your" in front of the three section headings. "Your MIT", in particular, just seems weird to me. Why not just "About MIT", "Checklists", and "Benefits"? |
Noted but no action |
Web |
No action |
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8 |
Anne LaFleur |
6-Aug |
NEO Video |
The audio on the NEO Video skipped out in a couple of places. |
Check |
Web |
Noted. |
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9 |
Anne LaFleur |
6-Aug |
Search |
I did some searches using "Search this Site" -- for health insurance, tuition, and child care -- and got no matches for any of them. I assume that will get fixed at some point. |
Will work after launch |
Web |
To be available after the launch. |
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10 |
Anne LaFleur |
6-Aug |
Slides |
On the Benefits Overview slide show, it was a little disconcerting to be bumped along through the slides automatically, rather than having to click Next when I was ready. This was especially true when there were links that I wanted to look at. Didn't like having to pause the slide show to prevent it from continuing on without me. |
Discuss |
MM |
Yes. Done. 1 second of silence introduced at the beginning of each slide, and additional time added to the end of certain slides. There will be additional fine tuning based on user feedback. |
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11 |
Anne LaFleur |
6-Aug |
Slides |
The link from the Benefits Overview to the building number explanation (slide 7) didn't actually bring me to that information, just a general MIT Info page. |
Verified. Fix. |
MM |
Yes. Done. Now directed to student site explaining history of the building numbering system. Enhanchement request: create our own animate site. |
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12 |
Anne LaFleur |
6-Aug |
Slides |
Slide 23 says visit MIT Medical's website for more info about mental health services, but doesn't provide a link. |
Verified. Fix. |
MM |
Yes. Done |
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13 |
Anne LaFleur |
6-Aug |
Slides |
I love that you can get all the info you need about benefits without having to watch the overview video if you don't want to. But it's also nice to have the option of being walked through everything step by step. |
Thanks |
MM |
Noted |
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14 |
Anne LaFleur |
6-Aug |
Your Checklists |
On Your Checklists, might be nice to have a printable version of all the checklists. |
Discuss |
Web |
No action. Checklist pages are formatted nicely for printing. |
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15 |
Genesia Eddins |
6-Aug |
All |
Use alternating photos that convey the dimension of diversity & inclusion that we say we respect and embrace. The current photos are disproportionately comprised of white men. |
Discuss |
Web |
Yes but deferred. More discussion on slide sources needed. |
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16 |
Genesia Eddins |
6-Aug |
Diversity |
Should there be a comma between the two MITs in the statement: "What makes MIT MIT is the multifaceted global community"? |
No |
Web |
No action. |
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17 |
Rae Simpson |
7-Aug |
All |
The site looks great--What an amazing amount of work! I have no changes to suggest for our area, and my only comment is--congratulations! |
Thanks |
Web |
Noted |
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18 |
Riley Hart |
7-Aug |
All |
I'd like to amplify Anne's suggestion to "change the links so they open in a new window as the default" to apply it to all links that take one outside the NEO site. |
Discuss |
Web |
Addressed by 3 above |
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19 |
Laurie Bryce |
10-Aug |
NEO Video |
We say "RealPlayer v8.0 required" but RealPlayer is on v11. Should we update our message? |
Checking with AMPS |
Web |
Yes. Change to "... v8.0 or later". Done |
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20 |
Laurie Bryce |
10-Aug |
Your MIT / Diversity |
The final URLs for the two sites not yet linked up (these sites will launch the same day or earlier than NEO): |
Fix |
Web |
Yes. Done. |
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21 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under "Spouses and Partners," change sentence to "With 400+ members from all over the world, this support network offers special events, parties, and programs for spouses and partners of MIT staff and students." |
Discuss |
Web |
Yes. Done. |
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22 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under "Human Resources," change para to "Information and services on recruitment, training, benefits, job openings, career and retirement planning...Visit the HR site to contact the human resource officer (HRO) assigned to your department." |
Discuss |
Web |
8/14. No action. Keep as is. |
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23 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under International Scholar's Office, change para to "For international faculty and staff, the ISO advises on immigration matters, issues visa documents, and provides information and guidance on issues such as employment of spouses, health insurance, taxes, language courses, and general information about MIT and the Cambridge/Boston area. Don't miss the ISO's weekly orientation sessions." |
Discuss |
Web |
Julienne Dean to follow-up with Bori and Penny R. |
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24 |
Diane Gipson |
11-Aug |
Slides |
Originally it stated links would be provided at the end, but they are provided after each section----will I be able to get the links at the end so that I can easily go to them. |
Discuss |
MM |
Deferred. Link summary page to be added for next release. N.B.: some topics have links on each slide, some have links only on last one. |
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25 |
Diane Gipson |
11-Aug |
Slides |
Visitors and PD Fellows are not benefits eligible for retirement plan purposes. |
Discuss |
MM |
Yes. Done. Added "Am I Eligible" link for this benefit as well as 401(k), Basic Retirement, and Dental Plans. N.B. similar link for Pharmacy is problematic since the HR Benefits site references only the non-MIT health plans. |
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26 |
Diane Gipson |
11-Aug |
Slides |
You need to have a section on what one needs to do: |
Discuss |
MM |
Deferred until Open Enrollment release. |
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27 |
Diane Gipson |
11-Aug |
Slides |
I thought you should have a few more slides on the retirement plans---these are both very good benefits and I thought they are so brief one almost missed them: |
Discuss |
MM |
Defer consideration to Open Enrollment release. |
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28 |
John DiFava |
11-Aug |
Your MIT / Staying Safe |
I think its great ! My only suggestion,and only a suggestion is the paragraph on the MIT Police could be better written.I would suggest Sgt.Cheryl Vossmer have a crack at it.Just a suggestion. |
Discuss |
Web |
Some concerns over terminology used in current writing. Julienne Dean awaiting feedback from C. Vossmer. |
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29 |
Ken Paul |
11-Aug |
Slides |
Slide 7 : Bubble content is "MIT's Building Numbering System", which is a tongue twister. How about "MIT's Building Numbers" instead? |
Fix |
MM |
Yes. Done |
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30 |
Kerry Harrison |
11-Aug |
Slides |
I wanted to let you know that the site looks great. I am researching with our IT Department why we cannot access the multimedia presentations, and think this is likely a firewall issue at Lincoln. |
Discuss |
MM |
Yes. Done. LL may be restricted from running Flash files, like MIT Medical. Need PDF of PowerPoint file for Bob. Laurie to coordinate how to implement. |
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31 |
Kristen Morreale |
11-Aug |
Your MIT / Supporting You |
HR Dept: I would delete recruitment and special. |
Discuss |
Web |
Yes on deleting "special", no on "recruitment". Done. Some new hires are hiring managers. |
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32 |
Kristen Morreale |
11-Aug |
Your MIT / Things to Do |
You will find a little bit of just about everything here sounds strange to me. How about "You will find a little bit of everything here." |
Discuss |
Web |
No action. Keep as is. |
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33 |
Kristen Morreale |
11-Aug |
Your MIT / Things to Do |
IAP offers hundreds of alternatives for entertainment, recreation, and learning. How about activities instead of alternatives? |
Discuss |
Web |
Yes. Done. |
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34 |
Maria Barios |
11-Aug |
Slides |
Slide 18: MIT Comprehensive Dental Plan. $50 deductible for basic and major services. |
Discuss- done KP |
MM |
Yes. Done. |
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35 |
Maria Barios |
11-Aug |
Slides |
Slide 20: Vision Plan. Employees enrolled in the MIT Traditional or Flexible Plan have to use MIT Optical. Otherwise is not covered. |
Discuss - added KP |
MM |
Yes. Done |
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36 |
Maria Barios |
11-Aug |
Slides |
Slide 29: Flexible Spending Accounts. Deduct funds from your account for health expenses... (You might want to replace the word medical by health since health includes dental also). |
Discuss - changed KP |
MM |
Yes. Done |
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37 |
Martha Kudzma |
11-Aug |
All |
Love all of the various links on these pages...in fact, found links that I never knew existed. |
Thanks |
Web |
Noted |
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38 |
Martha Kudzma |
11-Aug |
Your Checklists / Before You Start |
In the I-9 section (fourth paragraph), you ask that they confirm that they have the appropriate documentation (good), and that the form needs to be submitted within their first three days (good). Should we mention that they bring this with them on their first day, or remind them within the the 'First Week' checklist? |
Discuss |
Web |
Yes. Done. |
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39 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Second paragraph on completing required forms: We mention/link ESS (great), but do we want to refer to the 'Money Matters' tab in regards to the tax forms/Direct Deposit? Refer to the 'Personal Information' tab in regards to contact information? |
Discuss |
Web |
Yes. Done. |
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40 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Third paragraph on orienting yourself: Perfect. Grammatically, should we say by sending "an" e-mail. |
Discuss |
Web |
No action. Keep as is. |
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41 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Fourth paragraph on intellectual property agreement: Link did not work. Got: 'Error 404. Page not found.' |
Verified. Fix. |
Web |
Yes. Done. |
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42 |
Martha Kudzma |
11-Aug |
Your Checklists / Your Reminders |
Training is mentioned in the first paragraph, but 'Supporting You' does not connect me to computer/development classes. I see wellness classes (great), but do we want to mention where to find the others? |
Discuss |
Web |
Yes. See 54. |
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43 |
Penny Rosser |
11-Aug |
Your Benefits |
Eligibility question on postdocs (being handled by Kathleen) |
No action? |
Web |
see item 66 |
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44 |
Penny Rosser |
11-Aug |
Your Checklists / Your First Week |
I think it would be best to say "register with the International Scholars Office (ISchO) "upon arrival at MIT" rather than "your first day at MIT." |
Discuss |
Web |
Yes. Done. |
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45 |
Julienne |
8-Aug |
Growing & Learning |
Type-o in title on Growing & Learning page; change "Learing" to "Learning" |
Fix |
Web |
Yes. Done. |
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46 |
Meg Chute |
8-Aug |
Growing & Learning |
|
Discuss |
Web |
Yes- Done. |
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47 |
Meg Chute |
8-Aug |
Growing & Learning |
Under See the Sites: Need to add Career and Talent Management: Check with Corvis re: launch date for his site. |
Discuss |
Web |
Deferred. New approach taken for training; all enrollment takes place through ESS, so only ESS is currently listed as the training site. Let's plan to revisit this approach for the Open Enrollment release. |
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48 |
Meg Chute |
8-Aug |
Growing & Learning |
In the introduction paragraph, change the text from "Do you want to learn a new computer program" to something that suggests having a conversation with your supervisor about your interest in training and development. Ideally, this is a conversation between the employee and the supervisor. We want to frame this as a more collaborative process. |
Discuss |
Web |
Yes- Done. |
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49 |
Meg Chute |
8-Aug |
Growing & Learning |
|
Discuss |
Web |
Yes- Done. |
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50 |
Meg Chute |
8-Aug |
Growing & Learning/Staying Safe |
Pam Greenley of EHS should review the references to EHS on these two pages. |
Discuss |
Web |
Follow-up needed. Jullienne awaiting feedback from EHS. |
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51 |
Meg Chute |
8-Aug |
Growing & Learning |
Through the edits noted in item 49, please change reference to web-based accounting systems. This is SAP training. See the ESS site for information to summarize about these classes. |
Discuss |
Web |
Yes- Done. All training references consolidated into one destination ESS. |
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52 |
Meg Chute |
8-Aug |
Growing & Learning |
Personal and Professional Exploration - Independent Activities Period should be moved down to the bottom of the list of "See the Sites". |
Discuss |
Web |
Yes- Done. Site simplified. |
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53 |
Meg Chute |
8-Aug |
Growing & Learning |
We should find a way/place to link from Growing & Learning to Performance Review and Development. Check with Kande. Find out when the Performance Development page changes will be launched. |
Discuss |
Web |
Yes- deferr to Open Enrollment release. |
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54 |
Meg Chute |
8-Aug |
Your Checklists -Your Reminders |
Register for training...change to Check out Employee Self Service (rather than "Supporting You") for an overview. Also change the tone a bit to reflect collaborative process referred to in item 48. |
Discuss |
Web |
Yes- Done. |
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55 |
Meg Chute |
8-Aug |
Your Checklists -Your Reminders |
Change this paragraph to - something like, "Have you and your manager sat down to talk about training and development?..." This should fit with tone of item 48. Discuss and plan training and development through open dialogue with supervisor. |
Discuss |
Web |
Yes- Done. |
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56 |
Meg Chute |
8-Aug |
Staying Safe |
|
Discuss |
Web |
Yes- Done. |
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57 |
Julienne |
8-Aug |
|
It occurs to me that Kath hasn't been able to access the ESS site so we wouldn't have promoted it as a convenient place to take care of many tasks. Perhaps we should send her screen shots? |
Discuss |
Web |
Done. Ken supplied screen shots. |
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58 |
? |
8-Aug |
Your Benefits |
Emphasize the enrollment deadline on the main benefits page. |
Discuss |
Web |
Yes- Done. |
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59 |
Julienne |
11-Aug |
Your MIT |
I don't recall seeing the latest draft of the IS&T page for new employees. Will this be replacing the link on Your MIT - IST or on Your Checklists - Before You Start - Connect to MIT's Computing Services - Getting Started? |
Discuss |
Web |
8/21 Update. Draft available for review. Permanent URL available 8/22 is : http://web.mit.edu/ist/start/newhires/index.html |
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60 |
Julienne |
11-Aug |
Getting Around |
Still waiting for feedback from Larry Brutti of Parking and Transportation Office about the Parking & Transportation paragraph. |
Discuss |
Web |
Follow-up required |
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61 |
HROs |
12-Aug |
Time Off and Time Away |
Under Days Off - Vacation and Holidays needs to be mentioned 1st. Link to http://hrweb.mit.edu/policy/4/ instead of the |
Update |
Web |
Yes. Done |
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62 |
HROs |
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Time off & Time Away |
Under Leaves of absence - Sick leave should be mentioned first "Review benefits related to sick leave, etc." |
Update |
Web |
Yes. Done. Just need to add "sick leave," before the phrase "... medical and family leaves" |
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63 |
HROs |
12-Aug |
Staying Safe |
Add something about fire drills and emergency evacuation. J. Dean has asked EHS to evaluate the staying safe site and give us their feedback. |
|
Web |
Follow-up required. Julienne awaiting feedback from EHS. |
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64 |
HROs |
12-Aug |
Diversity & Inclusion |
This page should include links to the MIT Equal Opportunity Policy http://hrweb.mit.edu/policy/1/ ; the Affirmative Action Policy http://hrweb.mit.edu/policy/1/1-2.html and http://hrweb.mit.edu/policy/1/1-3.html; the Policy on Harassment at http://hrweb.mit.edu/policy/3/3-10.html |
Update |
Web |
No action. These links belong on HR Diversity site. Follow-up with Janet Walzer and Genesia. |
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65 |
HROs |
12-Aug |
Checklists - Your First Week |
Please add a bullet under the "Orient Yourself" paragraph that says something like, You are covered by the policies governing workplace expectations so be sure to familiarize yourself with the polices at http://hrweb.mit.edu/policy/ Initially, you may want to focus on a review of these policies: Equal Employement Opportunity, http://hrweb.mit.edu/policy/1/ ; Policy on Drug Free Workplace, Policy on Harassement and more at http://hrweb.mit.edu/policy/3/ |
Update |
Web |
Yes. Done. To be added on the Your Checklist/Your Reminders page. |
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66 |
Kathleen Flynn |
12-Aug |
Slides - Eligibility |
Throughout the presentation the %time and duration eligibility requirements are represented in a new way: |
Discuss |
MM |
Yes. Done. Concerns exist over adding too much detail, especially since the overview qualifies the eligibility requirements and directs viewers to sites where the details are spelled out. For now, we have addressed this by copying text from the HR Benefits eligibility page, and by adding more "Am I eligible?" links to various slides. The link target is the HR Benefits eligibility page. N.B. This needs to be revisited for the Open Enrollment Release. |
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67 |
Kathleen Flynn |
12-Aug |
Slides - Tuition Assistance |
Also, unless I missed it I do not see a reference to MIT Special Student courses in the Tuition Assistance section - eligible employees can take one class per term if they are admitted as a special student. I also think the when the script says "you" are can take classes; we need to be careful that it is clear that it is an eligible "you". |
Discuss |
MM |
Julienne Dean to discuss with Kathleen. |
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68 |
Francine Crystal |
14-Aug |
Diversity and Inclusion |
The Committee on Community is not in existence any more and I believe there are more up to date links regarding faculty diversity than the Gender Equity Project. |
Discuss; Francine out on vacation until 8/27 |
Web |
Yes. Done. Current link deleted. No subsitute available yet. N.B. additional links may be relocated to the new Diversity home page. |
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69 |
Ken Paul |
14-Aug |
Slides- Building Numbers |
Need to develop a new animated page combining text from the building numbering system page and maps. |
Discuss |
MM & Web |
Deferred consideration to Open Enrollment release. |
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70 |
Gary Cahill |
18-Aug |
Slides- Retirement (52) |
Script text- "basic retirement plan" should be capitalized |
Yes |
MM |
Done. |
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71 |
Gary Cahill |
18-Aug |
Slides- Retirement (52) |
Script - append to "...which is payable to you in monthly installments when you retire", " or, if you leave MIT after less than ten years of employment, you receive a lump sum distribution." |
Discuss |
MM |
No action. |
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72 |
Gary Cahill |
18-Aug |
Slides- Retirement (52) |
Slide contents- reorder bullets: Full cost bullet 1st, Immediately vested 2nd, Normal retirment 3rd |
Yes |
MM |
Done. |
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73 |
Gary Cahill |
18-Aug |
Slides- Retirement (52) |
Slide contents - add link "for more information, visit ...." |
Discuss. Initial thoughts: No action; link at end of topic suffices. |
MM |
No Action. |
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74 |
Gary Cahill |
18-Aug |
Slides- Retirement (53) |
Script text - change "options" to "Plan". Capitalize "supplemental 401(k) plan". Rephrase " You invest your own funds in these supplemental plans, but MIT offers a terrific pre-tax saving plan and matches the first 5% you contribute." to "You invest your own funds in the supplemental plan and MIT matches the first 5% you contribute." Change "sign up for this great benefit now" to "sign up for this great benefit as soon as possbile". |
Discuss |
MM |
Defer to Open Enrollment release. |
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75 |
Gary Cahill |
18-Aug |
Slides- Retirement (53) |
Script contents. "Many investment options" is vague. Could use "over 300" but that's too intimidating. "Benefit is paid at retirement..." is not necessary. "Retiree medical plan available" is not necessary. Deleting these two last bullets will make the slide simpler. If this information is deemed essential, consider adding a new slide. Last, add a link "For more information, visit ..." |
Discuss |
MM |
Done. No action except for following items: two bullet items cited were removed. |
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76 |
Gary Cahill |
18-Aug |
Slides- Retirement (54) |
Script contents. "The details on retirment plans may change from year to year as the IRS ..." does not apply to the Basic Retirement Plan. Need to specify the 401(k) Plan. |
Discuss |
MM |
Defer consideration for Open Enrollment release. |
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77 |
Gary Cahill |
18-Aug |
Slides - Enroll (63) |
Script and slide contents. "You must enroll in 31 days" is not accurate; only required for some benefits. (E.G., not required for the MIT Basic Retirement Plan.) Suggest that we enumerate those benefits that have an enrollment deadline. |
Discuss |
MM |
Yes. Defer for open enrollment release. Need to itemize those benefits subject to 31 day enrollment deadline. |
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78 |
Ken Paul |
18-Aug |
MM overview |
Need to identify better PDF format for PP slide show. The PDF is an alternative display option for those users who can't run the benefits overview. |
Yes |
MM |
Need to publish just before release. |
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79 |
Ken Paul |
18-Aug |
Slides - Time Off (45) |
Script: change order of different time off categories to match the slide content. |
Discuss |
MM |
Defer consideration until Open Enrollment release. |
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80 |
Kathleen Flynn |
12-Aug |
Slides - Tuition Assistance |
Breakout of item 66: I did not see Tuition Assistance listed in the outline. |
Discuss |
MM |
Yes. Done. This is addressed by changing slide 57's overview title to "Education/Tuition Assistance"., and by adding an additional "Am I Eligible?" link to the slide 8. |
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81 |
Ken Paul |
18-Aug |
Slides - Building Numbers (7) |
Script: delete "MIT's place in the world". The current link to explain the MIT numbering system does not have additional links related to "MIT's place in the world". (That would be the main news page...) I can delete this sentence from the audio with no problem. |
Discuss |
MM |
Yes. Done. Deleted sentence phrase begining with "where you will also find tidbits..." |
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82 |
Ken Paul |
20-Aug |
All slides and pages |
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Already discussed |
Web & MM |
|
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83 |
Allison Dolan |
28-July |
Staying Safe |
Under Staying Safe, maybe include a couple computer safety tips, such as |
Discuss |
Web |
|
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84 |
Ken Paul |
25-Aug |
Are You Eligibile; Multimedia- next steps |
Email setup: access from home- webmail. Do we need to mention, since some info is sent to their new work email address? Issue: organizations that use a different email system. |
Discuss |
Web & MM |
|
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85 |
Ken Paul |
25-Aug |
Benefits enrollment checklist |
In the Enroll section of the Benefits Overview, list those benefits that require enrollment within 31 days. On the Your Checklists/Your Reminders, list the same information. |
Discuss |
Web & MM |
|
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86 |
Ken Paul |
25-Aug |
Benefits eligibility checklist |
Create a PDF listing the benefits and the eligibility requirements for each benefit, and display a link as appropriate. This information is currently available on the HRweb Benefits site. |
Discuss |
Web & MM |
|