Performance Measures in Client Support Services

There is a weekly data collection and presentation process for many of the work processes in Client Support Services.  This table provides access to the latest version of each

Archives last updated 5/2/2007.

Line of
Business

Process
Dashboard

Client Satisfaction
Survey Results

Other

Archives

Business Help

latest weekly

latest weekly

 

in this wiki as attachments

Computing Help

latest weekly

latest weekly

ACD Calls Offered Statistics
ACD Calls Abandoned Statistics

in this wiki as attachments

Software Distribution

latest weekly

latest weekly

 

in this wiki as attachments

Software Downloads

latest monthly

n/a

 

in this wiki as attachments

Security

latest weekly

n/a

 

in this wiki as attachments

DMCA

latest weekly

n/a

 

in this wiki as attachments

StopIT

latest weekly

n/a

 

in this wiki as attachments

Stellar

latest weekly

latest weekly

 

in this wiki as attachments

Web Self Help

latest quarterly

n/a

 

in this wiki as attachments