Welcome to the IS&T Faculty and Student Experience

This is the wiki site for the Faculty and Student Experience group in Information Services & Technology's Client Support Services. Please note that some of the pages on this site may have access restrictions applied to them. Where possible links to those pages are identified with the icon.

News

If you are looking for IT service information, support, software, and other technology resources related to teaching or IT in general, be sure to check out:

Information Systems & Technology (FSX's departmental home)
Teaching with Technology (a section in the Knowledge Base collecting teaching resources)

Themes

Faculty partnerships on innovations in Information Technology at MIT
Student engagement, service development, and enhanced support
Xperience Projects targeting emerging technologies and boutique customers

What we do

Enhance technology support for Faculty and Students by:
- Serving as an escalation point for Faculty & Student issues that cannot be resolved by the Service Desk or department services
- Delivering targeted services and projects in key areas such as emerging technology support, academic application support, and student computing environments
Maintain receptivity to leading-edge IT knowledge embedded in MIT's academic community; leverage where appropriate
Stewardship of MIT's academic and residential student computing environment

Partner with Faculty, Students, and DLCs to develop and deliver enhanced services and support; work with teams in IS&T to integrate support and develop core services to meet common needs of MIT's academic community
Engage with and build expertise in leading edge IT knowledge embedded in MIT's academic community; coordinate assessment and adoption between the academic community and the appropriate team within IS&T or elsewhere within MIT
Coordinate and partner with activities emanating from student- and educational-technology groups across MIT, such as the Libraries, DUE/OEIT, ISTAB, SIPB, the UA, the GSC, OCW, DSL; maintain ACCORD relationship
Aggregate current activities, strategic planning, and assessment activities related to Athena, and MIT's future academic computing environments

Quick contact info

Contact the team		Contact the manager
Name	Faculty and Student Experience	Name	Oliver Thomas
Email	fsx@mit.edu	Email	othomas@mit.edu
		Phone	+1 617 253 9682
		Mobile	+1 617 835 9682

For detailed contact information including trouble ticket submission, appointments, and office hours please see Contact the Faculty and Student Experience.