2009 Support Pack Update Project - Lessons learned
Participants should brainstorm everything they felt was successful during the project life-cycle. This can include but should not be limited to Communications, Governance, Process, Project Mgmt, Risk Mgmt, Sponsorship, Staffing Levels, and Teamwork.
Communication - Tools that included Meetings, Emails, SAP Gui & Web messages, Conference bridge line, Status check in line and the Project Wiki were utilized to communicate project status, roles and responsibilities and system and service outages.
Was the appropriate volume/frequency of communication provided?
Was the information accurate and complete?
What worked well? Where did you see opportunities for improvement?