Basics

• What is being released?
• Who is the primary contact/service owner?

Process

• Create product page for software grid
• Add any necessary pages to Hermes
• Publish product page
• Send announcement to mailing list TBD including:

Portfolio Questions

Support

• What is expected of the help desk when a client calls for help?
• What is the escalation path? (rt queue, e-mail, phone, etc.)

Software Distribution & Licensing

• How is the software going to be distributed?
• Who is permitted to download and install software?
• Is there a cost for the customer?
• When does the license expire?
• Who is responsible for renewal?
• Who pays for the software?
• Do users have a perpetual right to use?