We'll track training development and ramp-up of the Help Desk together since we're considering using the help desk to vet in-development training materials.

Help Desk On-Ramp

• Service-level agreements in development.
  • Where do we store SLAs?
  • Can Help Desk and Data Management Designates sign off or escalate to managers.

Training Curriculum Development

• Need semi-functional test system to begin training development.