UX Assessment FY11

Preplanning for 11/22/10 meeting of "UX assessment leadership team" LS/NH/LRH: UX Assessment Plan 2011

Updated 11/22/10. New plan below.

Steps to meet Assessment FY11 goals

1.    Finalize objectives submitted for systemwide objectives

2.    Agree on measures

3.    Consider tools; look for partners in tools

4.    Implement

FY11 UX Objectives

The list below are the objectives that we have agreed to pursue. As of 11/23/10, these measures are not final.

Systemwide Objective: Understand our Users

1.    UX objective: Make recommendations about which services to discontinue (graveyard), based on what we’ve learned about user needs from current and past studies.

• Measure 1: Number of services recommended for discontinuation based on user data indicating lower value; number of services that are discontinued (shows support of our recommendations, support of data-driven support by leaders in the organization)
• Measure 2: Number of changes implemented or planned due to results of user studies

The next item is both for the above objective and this one:

Systemwide Objective: Transform library spaces

2.    UX objective: Gather baseline data about how our spaces are currently being used and how well they meet our users’ needs.

• Measure 1: Number of space programming changes made due to new data about how our spaces are currently being used
• Measure 2: Number of changes implemented or planned due to results of user studies
• Measure 3: Inventory of space equipment, square footage, etc.

Systemwide Objective: Improve infrastructure for locating and accessing digital products

1.    UX objective: Improve the Vera interface to help students find and use more and better resources to inform their library research.

• Measure 1: Percent of users reporting success through use of Vera?
• Measure 2: Percent of checklist (used for heuristic study last spring) that is now successful?

• Tool: Usability study of mockup of new Vera site?

• This section needs input from Darcy and/or UIG on what actual measures will show success or progress toward the objective.

2.    AMES/LDLC/UX objective: Improve the DSpace@MIT user interface.

• At the moment, it is unclear what role UX will play in this objective. Nicole is to contact Nina/Marilyn and Tracy to discuss.

Other units’ objectives that may potentially impact UX

Other units may require use of our tools to measure their objectives, or their work may impact our work. Draft objectives that units submitted that may potentially impact UX are listed here; not all objectives that were submitted are listed here.

green - may become part of the usability or user needs studies
pink - may require UIG resources (other than usability)

1.    Understand our users

• AMES objective: Understand how are users are getting to e-content that is accessible by way of Barton and other discovery interfaces.
• ID&LA (plus others) objective: Evaluate user behaviors to inform hours planning.
• ID&LA (plus others) objective: Evaluate user behaviors to inform space programming.
  

2.        Improve customer service

• CSM objective: Develop patron-driven monograph-acquisition pilot.
• ID&LA objective: Improve customer service offered at ID&LA service points (physical and virtual).
• ID&LA objective:  Develop uniform branding for request services, with fewer starting points, better cross promotion of services, and improved request management.
• M&C objective: Standardize marketing materials at service desks to provide clear, consistent and relevant information to our users that corresponds with established Libraries’ design standards.
  

3.        Increase awareness

• IRS objective: Develop connections between undergraduates and library resources and services through their classes (in person instruction, course pages, other types of tutorials, stellar).
• LDLC objective: Increase the community’s awareness of their librarian.
  

4.        Advocate for sound information policy

• OSPL Objective: Improve tools and methods that enable flexible reuse rights for authors.
  

5.        Transform library space

• ID&LA/CSM objective: Realign the role and locations of tangible collections in our facilities.

6.        Improve infrastructure for locating and accessing digital products (advisor = Mat)

• AMES objective: Improve off-campus access to e-books.