FY11 Goals (Short-term, and ongoing)

Lisa's questions:

• Group should agree if we are DEFINITELY going to do each project. If not, can be removed?
• Marketing - are these projects that the Marketing group is doing, or is UX specifically involved? Maybe our UX goal should be specifically how UX staff will be involved?
• Same with Space - will UX specifically be responsible for #2, or is that the Public Spaces UX group? If it's the latter, is it our goal?
• We can put back the bullets that were on the previous version of this. Or we can list steps that we're taking for each project, or whatever.

Virtual Site

1. Improve the Vera interface to help students find and use more and better resources to inform their library research. (Systemwide UX Objective) (usability testing)
2. Improve the DSpace@MIT user interface. (Systemwide UX Objective, with AMES & LDLC) (past data)
3. Gather more WordPress expertise.
4. Remain involved in AMPS video project.
5. Keep up with production needs of our web sites and virtual interfaces.
6. Pursue staffing needs and outsourcing to be able to do #5 and to be able to accommodate new externally-imposed projects.

Marketing

1. Make it easier for staff to market library services and events.
2. Identify and assess new and existing communication channels to reach our target audiences.
3. Identify appropriate method(s) of communication for different user groups.

Space

1. Gather baseline data about how our spaces are currently being used and how well they meet our users’ needs (Systemwide UX Objective) (observational study)
2. Identify possible space collaborations on campus. 

Ethnographic/Assessment

1. Make recommendations about which services to discontinue (graveyard), based on what we've learned about user needs from current and past studies. (Systemwide UX Objective) (past data, ethnographic/interviews study)
2. Understand how the MIT community uses e-readers. (device usability study)
3. Use our web statistics to learn more about how our tools/sites are currently used.
4. Evaluate e-book packages for best options. (heuristic study)