Lessons learned notes (IS&T session held 01/28/2011)

Project Organization

• Steering Committee
  • - Based on feedback from last years Support Pack Project the Steering Committee was expanded to include more BPO representation.
  • - The general consesus was this was a good idea as in prior years BPO representation was inadequate.
• Core Team
  • - Worked well; representation was adequate.
  • - Testing coordinators made organizing work easier.
  • - QA representation (a point person) on the team proved beneficial to the QA team and the project as a whole.

Planning/Schedule

•  Adequate for the project

Testing

• Unit Testing
• SIT/UAT Testing

Transports

• Transport freeze
• Critical transport process

Communication

• Project wiki
• Frequency of meetings
• Did people feel they knew what was going on and what was expected of them?

Cutover

• Communication
  • The Plan itself
  • emails
  • phone
  • conference line
  • validation steps
• Execution
• Other
  • Other
•