Lessons learned notes (IS&T session held 01/28/2011)

Project Organization

• Steering Committee
  • - Based on feedback from last years Support Pack Project the Steering Committee was expanded to include more BPO representation.
  • - The general consesus was this was a good idea as in prior years BPO representation was inadequate.
  • - Should create email list for committee members.
• Core Team
  • - Worked well; representation was adequate.
  • - Testing coordinators made organizing work easier.
  • - QA representation (a point person) on the team proved beneficial to the QA team and the project as a whole.
  • - Transport coordinator continues to play an important role.

Planning/Schedule

•  Adequate for the project

Testing

• Unit Testing
• SIT/UAT Testing

Transports

• Transport freeze
• Critical transport process

Communication

• Project wiki
  • Great for dates and status, assuming it is kept up-to-date
  • Was used as reference by all IS&T participants
  • Could be used to report cutover status in addition to status phone line, emails, etc ...
• Status line was used by IS&T staff
• Frequency of meetings
  • Core Team Monthly meetings - adequate and focused
  • Functional BA - daily meetings during testing phases kept teams focused
• Did people feel they knew what was going on and what was expected of them? - Yes
• Other
  • Could utilize WebEx - in light of IS&T moves
    

Cutover

• Communication
  • The Plan itself
  • emails- Subscribe to email list of core team during the project/during cutover (watcher list could be added)** phone
  • conference line
  • validation steps
• Execution
• Other
  • Communication of Sunday attendance should be communicated earlier in the project to allow staff more time to plan ahead
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