• Printers take up to 5 min to warm up from power-save
  • ACTION TAKEN: Printers wake-up from power save at a set schedule (8:30am M-F 10am S-Su) and have the maximum idle timeout set (4 hours)

• View the queue on a per-user basis
  • Temporary web page up, and lpq -Pbw works, but with incorrect usernames and truncated data
  • Development effort required to replicate what is displayed on Omega devices

• Ability to remove unreleased jobs
  • IS&T proposed solution: Don't release them if you don't want them.
  • Letting them expire is not sufficient for some users

• Ability to remove released jobs
  • Very high technical barrier to doing this.
  • IS&T proposed solution: Don't release them if you don't want them.

• Users are still releasing large jobs and walking away.
  • We could disable the ramdisk on the printers, ensuring that the job is spooled directly from the Pharos server, which could prevent the release of another job while a sufficiently large one is printing. Further testing would be necessary, and it's unclear that this is a good idea.

• Unclaimed jobs expire after 2 hours
  • Some users want up to 24 hours.
  • We could increase this to 6 hours, which is probably the longest consecutive block of classes.

• Quotas for student organizations

• Page count discrepancy (count on Omega devices is double what is deducted)

• More control at Omegas ("Print All", "Delete", etc)

• Re-submission of recently printed documents (e.g. Print a document, close application, go to printer, release it, it jams, go to another printer and be able to re-release document without spooling again)
  • Slightly high technical barrier.

• Estimated time to completion of jobs currently released and printing.

• Increase quota.

• Remove quota entirely.

• Popup client currently requires re-typing username each time.
  • There is a "Remember Last Values" button we can enable on the server.

19-Oct-2011 meeting with UA

Present: jdreed, othomas, leonidg, jhurwitz, theplaz

Action items:

By Friday 10/28

• Increase job expiration timeout to 24 hours.
• Enable "Print All" and "Delete" buttons on Omegas
• Enable "Remember last values" button for Popup client
• Figure out what data we can collect from Pharos and/or TechCash
  • Do we record card swipes even if jobs aren't released; can we correlate them with Athena logins

Longer term

• Investigate changing page count displayed on Omegas to reflect what is debited from quota
• File request with vendor to enable the Popup clients to read a username from a config file and pre-fill the field with that value.
• Investigate remote display of the Pharos server's print queue for a given printer
• Investigate job size limitations (page count or file size) on a per-printer basis
  • Ensure that if a job exceeds the allowed size, a useful error is displayed to user
• Investigate the possibility of using "generic" TechCash "gift cards" tied to an arbitrary username or specifically an ASA group locker name.
• Investigate the ability to disable fallback to TechCash on a per-user or system-wide basis
• Investigate using print quota for some services at CopyTech (e.g. course notes printed and bound in cardstock last longer than looseleaf printed on recycled paper)