What Makes a Good Communication?

• Gets the reader's attention.
• Gets the point across in as few words as possible.
• Is tailored to the specific audience. Only give them what they need. Make it brief but relevant.
• Uses the medium that is most likely to cause the audience to read the communication. Consider organizational culture of the audience.
• Clearly spells out actions the audience needs to take, if any.

Communication Plans ensure the right people get involved in the project and are kept up to date.

Common Problems

• The people who can torpedo your project are not identified and managed.
• Individuals who can help with project issues are not consulted.
• There is no clear definition of who the customer is.

Warning Signs that the right people are not involved:

• You are constantly getting questions from stakeholders that are not in your communication plan
• Project issues are taking longer than expected to resolve
• Uninvited stakeholders show up at project meetings