What are the triggers for considering this product or service offering as a candidate for retirement?

• product end of life
• lack of owner ship (orphan)
• lack of adoption
• support burden
• reasonable alternatives exist

Who is the audience for the product or service offering?

• Who are they (faculty, admin staff, research staff, students)
• How many use the software or service (do we have data?)
• How global is the retirement (by user, by department, enterprise-wide)
• How do our customers currently get support for this product or service offering?

What is the magnitude of the retirement?

• Is it major or minor?
• Are there alternative products or service offerings to replace it?
• Will customers need to be transitioned to a new service offering?

What is the value and/or benefit of doing the retirement now?

Questions we should ask ourselves:

• Are we supporting more than one service offering for the general service?
• What are the associated cost savings realized by retiring the product or service offering?
• what resources can be re purposed once the retirement is complete?

What are the costs/impact of not doing the retirement at this time?

• What are the costs/impact of not doing the retirement at this time?
• Is it easy for customers to to move to a new product or alternative offering?

What are the downstream effects and implications of decisions on various groups? Help Desk, DITR, Security, Training, etc.

What are the other external dependencies for this product or service offering?  e.g. laws, regulations, features, etc.

• Workload, resources, costs for each group
• External dependencies on a product - laws, regulations, features, functionality

Are we in alignment with the IS&T Priorities and Mission?

What are the roles needed or the retirement effort?

• Project Manager 
• Business owner
• Help Desk
• Product Expert (Tier 3)
• DITR
• Documentation

What are the resource estimates for retiring the product or service offering as described?  Include customer transition estimates if applicable...

Who can we get to lead the effort and when?

When do we have resources available for this retirement effort?

Recommendation

• When should we do this? What should happen in the meantime?
• What is the Value vs. Cost?