User 3: business owner interested in minimizing energy consumption of office and manufacturing plant

User-related questions:* Age, gender, culture, language** 47-year-old American male; native English speaker

• Education (literacy, numeracy)** Some college; complete literacy and numeracy; business experience
• Physical limitations** None
• Experience with computers and mobile devices** Extensive computer experience, but limited experience with mobile devices, esp. touchscreen devices
• Motivation, attitude** Interested in minimizing costs of operating office and manufacturing plant, by reducing energy consumption and reselling extra energy generated by operations
• Domain experience** Existing experience with energy reuse technologies (e.g. using heat produced by manufacturing processes to heat office space)
• Application experience** None
• Work environment and other social context** Works in small- to medium-size office with attached manufacturing plant and warehouse
• Relationships and communication patterns with other people** Managerial relationships with others in office; communicates in person, by email, or by phone

Task-related questions:* Why is the task being done?** To limit energy consumption and profit from extra energy generated

• What does the user need to know or have before doing the task?** Understanding of energy usage of plant
  • Understanding of smart grid and the means of reselling energy
• Where is the task performed?** On site at the office/plant
  • Remotely, on nights/weekends
• What is the environment like? Noisy, dirty, dangerous?** Plant and warehouse are noisy and dangerous
  • Office space is quiet, safe
• How often is the task performed?** Daily
• What are its time or resource constraints?** Should use minimal time, so executives/facilities managers can attend to other aspects of their jobs
• How is the task learned?** Training
• What can go wrong? (exceptions, errors, emergencies)** An error in which there is not enough energy to power machinery in the plant would be problematic, leading to lost profit
• Who else is involved in the task?** Plant, warehouse, and facilities managers; potentially other executives