User 3: business owner interested in minimizing energy consumption of office and manufacturing plant
User-related questions:
- Age, gender, culture, language
- 47-year-old American male; native English speaker
- Education (literacy, numeracy)
- Some college; complete literacy and numeracy; business experience
- Physical limitations
- Experience with computers and mobile devices
- Extensive computer experience, but limited experience with mobile devices, esp. touchscreen devices
- Motivation, attitude
- Interested in minimizing costs of operating office and manufacturing plant, by reducing energy consumption and reselling extra energy generated by operations
- Domain experience
- Existing experience with energy reuse technologies (e.g. using heat produced by manufacturing processes to heat office space)
- Application experience
- Work environment and other social context
- Works in small- to medium-size office with attached manufacturing plant and warehouse
- Relationships and communication patterns with other people
- Managerial relationships with others in office; communicates in person, by email, or by phone
Task-related questions:
- Why is the task being done?
- To limit energy consumption and profit from extra energy generated
- What does the user need to know or have before doing the task?
- Understanding of energy usage of plant
- Understanding of smart grid and the means of reselling energy
- Where is the task performed?
- On site at the office/plant
- Remotely, on nights/weekends
- What is the environment like? Noisy, dirty, dangerous?
- Plant and warehouse are noisy and dangerous
- Office space is quiet, safe
- How often is the task performed?
- What are its time or resource constraints?
- Should use minimal time, so executives/facilities managers can attend to other aspects of their jobs
- How is the task learned?
- What can go wrong? (exceptions, errors, emergencies)
- An error in which there is not enough energy to power machinery in the plant would be problematic, leading to lost profit
- Who else is involved in the task?
- Plant, warehouse, and facilities managers; potentially other executives