Goals

 Establish best practices for virtual work

• standardize processes for new web sites
• improve our documentation 
• get the tech support staffing help that we need

Continue to gather more data about our users

• do micro usability tests about specific processes or services, as needed
• do micro user studies (observation or interviews) about specific services, as needed

(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)

Analyze & apply existing data about our users

• create personas
• do heuristic tests of web interfaces, as needed
• understand, analyze, and use web analytics from Google

Complete the projects we've agreed to take on