Goals & objectives

1. Establish best practices for virtual work

• standardize processes for new web sites
• improve our documentation 
• get the tech support staffing help that we need

2. Continue to gather more data about our users

• do micro usability tests about specific processes or services, as needed
• do micro user studies (observation or interviews) about specific services, as needed

(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)

3. Analyze & apply existing data about our users

• create personas
• analyze survey data for UX use
• understand, analyze, and use web analytics from Google
• do heuristic tests of web interfaces, as needed

4. Complete the projects we've agreed to take on

• make a few new video tutorials, recommend best practices
• new web site for library locations & study spaces
• improve SFX menus
• holistic discovery project (includes implementing new discovery tool)