Goals & objectives

1. Establish best practices for virtual work

• standardize processes for new web sites
• improve our documentation 
• get the tech support staffing help that we need

2. Continue to gather more data about our users

• do micro usability tests about specific processes or services, as needed (including lifecycle of a service)
• do micro user studies (observation or interviews) about specific services, as needed

(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)

3. Analyze & apply existing data about our users

• create personas
• analyze survey data for UX use 
• understand, analyze, and use web analytics from Google
• do heuristic tests of web interfaces, as needed

4. Prioritize & complete the projects we've agreed to take on

• make a few new video tutorials, recommend best practices
• new web site for library locations & study spaces
• improve SFX menus
• holistic discovery project (includes implementing new discovery tool)
• finalize the assessment LibGuide (public site about our work)
• sunset or improve the program for loaning e-reading devices to the public
• create a guide & workshop that helps users with personal information management
• improve courtesy notices

5. Continue finding ways to reach out to the rest of our organization and bring user needs into everything

• clarify UX role in space (Public Spaces UX group, Stephanie's role)
• develop a storage container for stories, comments, flip charts that all staff can use
• continue "what's up with UX" events

6. Find more ways to help our organization innovate

• make the betas program more sustainable, explore ways to get more betas in the pipeline, do more regular assessment and graduating/graveyarding
• find ways to bring the idea seeds from last year's game-storming into our work (enrich our services with MIT culture, etc)
• continue Emerging Tech subgroup