August 16, 2012
Reviewed and prioritized New Products Requests
August 30, 2012
Finalized use cases for ITSM Tool Evaluation: ITSM Tool Evaluation User Stories.docx
September 13, 2012
Reviewed the following:
September 27, 2012
Sponsor Meeting
October 10, 2012
Reviewed the following:
- new service request queue in RT
- service transition checklist: Service Readiness Checklist FY2012.doc Pat and Dave will work on November/December
- license T&C for software acquisition and renewal
- Pat will get sample licenses and add attachments to the service portfolio prototype
- Steve and Dave will work on language in October/November
- rationalize the VSLS product portfolio
- Steve will kick this off in January
October 24, 2012
- Marilyn and Rita introduced to RT service request queue
- validate family, service and offerings from Portfolio Prototype with RT (Chris) and Remedy (Pat)
- Drupal Cloud as pilot for service transition
- need update from Steve on virtualization clause for Ts&Cs
November 8, 2012
- review outline for ITSM tool implementation vendor proposals
- review and prioritize new product requests
- update of service request queue
- virtualization clause for Ts&Cs draft for December/January
- vendor contacts overdue (Finance)
- Pat followed up with Paul and Allen 11/7
- Pat will meet with them again 12/5
- licensing "red flag" language due from Finance end November
- Pipeline list as page in KB
- can publish as email
- include last week completed in internal email
- discussion regarding community facing webpage for Pipeline
- ITSM tool as vehicle
- improve how we deploy and convey information
- how do we connect to 3Down?
- any interest in sponsoring fix to 3Down feed to IS&T Website?
- 3Down as it stands may not be priority
- ITSM tool could be replacement
- need new process
- Garry will look into (as of January 2013)
December 2012
Release Core did not meet in person as all meeting time was dedicated to the ITSM Project.
January 22, 2013
- schedule meeting with Finance (Pat):
- migrating data from FM DB to portfolio prototype
- Dave and Steve to check drupal content types for correct relationships prior to any migration
- review renewal cycle
- prioritize renewals
- virtualization Ts&Cs
- meet with VPF Procurement
- add Service Release Checklist to KB Library of Procedures (Pat)
- possible pilot review with Frank Q and/or Bill K?
- review latest version of Product Release Checklist (Dave)
- Endnote not a priority - see VSLS wiki: New Products - Unreviewed and requiring prioritization.
February 14, 2013
- renewal status
- SPSS underway - Procurement in negotiations with IBM
- new products to be reviewed
- Endnote info passed along to FSX
- need ChemBioDraw update
- Adobe Cloud financial analysis underway
- Qualtrics request now with Data Management (waiting for information from Sloan)
- Intuit Quickbase being licensed by Office of Major Agreement
- Pat will start a ticket in RT IST:: Service Requests
- Pat will enter into the IS&T Service Portfolio
- Dave will debrief DCAD as to service being on line (will evolve over time) and how this can be an option for their FM customers
- license red flag language with OGC
- Pat has had initial contact with OGC and left message for Brad Abruzzi
- BMC proposal feedback (Remedy 8 prototype)
- conference call tomorrow at 1:30 with vendor
- FM DB migration to IS&T Service Portfolio - Dave will continue to work with Steve on this
- renewal date field needs to be added to CI Software
- need ability to export view to excel (new module)
- need to do drupal updates
- Pat has started populating the Portfolio prototype with licensing attachments
February 27, 2013
- renewal status(Allen Wallace in attendance)
- SPSS in process with Procurement
- ChemBioDraw in steady state
- VSLS will prioritize renewals on 3/6 and get list to Allen
- product coordinators now responsible for renewals
- Finance will collect, maintain and report out on data
- VSLS and Finance are resource for getting coordinators help they need
- new request status
- Qualtrics request now with Data Management: Mary Weisse has stakeholder contact information
- license red flag language with OGC
- Brad Abruzzi working with Central Procurment and will bring IS&T into the loop for regular Friday meetings
- Allen meeting with Procurement mid March
- Pat will reach out to Brad re: Steve, Dave and Allen for end March to discuss workflow and process
- BMC proposal feedback (Remedy 8 prototype)
- conference call today at 4:30 with vendor to finalize contract
- FM DB migration to IS&T Service Portfolio - Dave will continue to work with Steve on this
- renewal date field needs to be added to CI Software (new module)
- need ability to export view to csv file (new module)
- need to do drupal updates (Dave is lead but Garry's team will do work)
- Pat has started populating the Portfolio prototype with licensing attachments but this will go ON HOLD as she transitions to new role
- Allen has offered Andrea Sullivan as data entry resource
- Pat will set training up with Andrea for end March
- transition everything from FM DB to IS&T Service Portfolio prototype by end June (target date)
- DCAD hosting agreement can remain in place as long as needed for FM DB
- Dave and Steve will set up meeting to validate data model with Pat in March
March 14, 2013
Canceled due to scheduling conflicts
March 28, 2013
- VSLS prioritized renewals in March and gave list to Allen: CS Contracts and Renewals FY13
- renewal date field needs to be added to CI Software (new module) DONE
- need ability to export view to csv file (new module) DONE
- need to do drupal updates (Dave is lead but Garry's team will do work) DONE
- Pat has trained Andrea Sullivan and she has started populating the Portfolio prototype with licensing attachments
- Library of Procedures future work:
- IT Partners Policy
- Change Management in Remedy
- Incident Management in Remedy
- Knowledge Base articles
- using the KB for research
- authoring articles
- reviewing articles before publishing
April 11, 2013
- New product requests
- on hold for review until after year end renewal cycle (July)
- IS&T Service Portfolio
- emails not functioning (Dave)
- web links not functioning (Dave)
- teams as new content type (Dave)
- Andrea continues to populate expiration/renewal dates
- all terms&conditions have been transferred from Software Portfolio FM DB
- review Remedy prototype list of resources/stakeholders at next ITSM Steering Committee meeting 4/17
May 9, 2013 - canceled due to lack of quorum
June 6, 2013
- Software renewals (Allen feels this is going very well, special thanks to Dave for managing this)
- Software release process: looking at all methods of distribution for testing during release project (Software Grid, Debathena, Win Domain/Altiris, Casper)
- Software Portfolio data entry (team emails for coordinators)