February 25, 2013

• Approval configuration
  • Service coordinators/service advocates will be offered the standard configuration we have been using since the pilot: Approvals
• User profiles
  • Permissions: need base user profile for all IS&T that is view all modules
    • Dave Soble will put together proposal for this work by 3/15
  • Groups and roles will be determined during individual service roll out as per roll out process: Roll Out Strategy For New Service Offerings
• CMDB
  • Pat will compare current business service listings to those in the IS&T Service Portfolio
  • In the future we may want to explore operational categorizations vs product categorizations
• VPN
  • Mark has this on the "to do" list
    • Dave Soble is getting Mark a technical contact on the BMC side

February 13, 2013

Finalized Roll Out Strategy For New Service Offerings

Reviewed next steps:

• Chris Murphy will initiate demonstration (Step 4 of roll out) to be scheduled for Network Operations and Windows Infrastructure staff for end February
• Core Remedy team (Garry, Chris Gresham, Dave Soble and Pat) will review current configurations, roles and asset information in preparation for on boarding additional services 2/25
• Sponsor meeting 2/27
• Tim will initiate demonstration (Step 4) to be scheduled for Merchant Services for first week of March
• Pat will initiate demonstration (Step 4) to be scheduled for RAFT early March (after their next sprint)

February 4, 2013

Initial meeting to discuss scope and candidates for Remedy Change Management roll out.

Scope

• technical changes to IS&T provided services

Service Offerings

I. Merchant Services - Payment Card Industry (PCI)

A. Components to be included in change management:

• • shop.mit environments (gateways)
    • dev
    • test
    • prod
  • shop.mit web services
    • dev
    • test
    • prod
  • DITR supported machines (Type D merchants)
  • EPO deployments (PCI machines managed in the WIN Domain)

B. Resources to be included in change management:

• Seth Seligman (gateway)
• Garry Zacheiss (web services)
• Joe Pitha (DITR supported Type D merchants)
• Richard Edelson (Win Domain EPO)
• Tim McGovern (service coordintor)
• Pat Sheppard (business analysis)
• Chris Gresham (customer support liaison)
• Dave Soble (Remedy system administration)
• Others to be considered for view only access:
  • Donna Cairns (accounts Receivable)
  • Joe Recchio (Alumni Association)
  • Bill Trippe (MIT Press)

II. Reporting and Forecasting (RAFT)

A. Componenets and resources TBD after February sprint is complete (after week of 2/25)

Introduction to other teams

I. Demonstration for Chris Murphy on 2/11

II. Based on demo with Chris, larger demo scheduled for his teams 3/7