Observations/Interviews: 

User Classes:

• student desk workers
  • MIT students that are typically looking for a chill job to earn some money while working on homework
  • manage packages, items, and guests
  • frequently check out items
  • want resident profiles with all the information regarding a user in one place
• independently hired desk workers
  • not affiliated with MIT
  • manage packages, items, and guests
  • work daytime and evenings
  • frequently check out items
  • use post-it notes for communication
• security guards
  • work as from midnight until 8 am
  • don't handle packages, items, or guest lists
  • handle guests without using the guest list
  • only need to use the system to look up residents
  • work in multiple dorms

User Needs/Goals:

• register packages easily
• easily mark packages as picked up
• check out games, movies, and spare room keys
• verify guests
• leave messages for other desk workers
• view log of actions