• Observations & Interviews. Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
• User Classes. Describe the user classes that you have identified, and their major characteristics.
• Needs & Goals. Describe the goals that you have identified, with reference to the observations you made.

User Classes

• Doctors
• Elderly patients
• Patients with a lot of medications