Coming soon...
Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
We interviewed three people, each with a different background in musical groups (a cappella/musical theater), and used their responses to put together a portrait of both our potential users and their needs.
Describe the user classes that you have identified, and their major characteristics.
Describe the goals that you have identified, with reference to the observations you made.