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We interviewed three people, each with a different background in musical groups (a cappella/musical theater), and used their responses to put together a portrait of both our potential users and their needs.
Background: The interviewee had been involved in an MIT a cappella group for three years.
During our first need-finding interview, our goal was to determine what a cappella singers would find useful in a web application. In particular, we asked our interviewee about common problems he faced while in an a cappella group.
His first two points were interesting to us, and we decided pursue that train of thought with our next two interviews.
Interview Two - The "New Guy" to Musical Theater
Background: The interviewee is currently involved with a musical theater group, but he has had no prior vocal training.
This interview was focused on understanding the difficulties that arise for new singers when joining an ensemble music group. We observed one of his group rehearsals to get a better sense of an ensemble practice. While listening, we noticed that it was hard to hear specific people singing. After practice, we were able to talk to the interviewee and gain three main insights:
The key takeaway from our interview is that with so many people singing in a large group, it is very easy for one person's voice to be drowned out. The interviewee expressed strong interest in being able to practice his parts by himself first before going to group practice.
Interview Three - The Vocal Director
Background: The interviewee is one of the vocal directors for a musical theater group on campus that has an especially high number of amateur performers. In addition, she is also currently one of the music directors for an MIT a cappella group.
During our last interview, our goal was to determine the needs of another one of our potential user classes: the vocal director. This interviewee also gave us the unique perspective of someone who was directing two different musical groups at the same time - both an small a cappella group and a large, amateur musical theater group.
We felt that her responses gave us a lot to work with, and with that we were able to form a clearer picture of problems faced by musical groups.
Describe the user classes that you have identified, and their major characteristics.
We have identified two major user classes:
1. The Singer- The singer belongs to an a cappella group or musical theater. Two types of people fall into this user group. The first are people that are new to singing. These people have not had formal musical training and need practice on things like rhythm and sight-singing. The second are soloists. Soloists generally have more singing experience but find it hard to practice their solo during ensemble meeting time.
2. The Vocal Director- The vocal director is in charge of the singers. The vocal director is in charge of all singers during ensemble meeting times and must help everyone learn and improve their parts.
Needs & Goals
Describe the goals that you have identified, with reference to the observations you made.