I. General overview of change management - what is it and why do it?

• For IS&T, CM is simply the ability to document changes to hardware and software (we are not assessing changes at this juncture)
• The aim is to minimize the number and impact of any related incidents upon service (minimize risk)
• We need the ability to trace incidents and problems back to a particular change (triage and root cause)

II. Remedy overview

• we have licensed the tool
• it is currently used by DITR and Server & System Administration
• demonstrate how to enter a change
• demonstrate approvals and when they are triggered
• show case reports and what information is available

III. Schedule and preview business analysis meeting

• Sample recording of the first meeting: Introductory Demonstration of Change Management