The Infrastructure Platform Support team (IPS) facilitates the work of the MAP Working Group by providing a common development environment to Working Group members, their organizations, and all of IS&T.

This "map-sop" section constitutes the in-progress standard operating procedures between IPS and the Working Group, plus technical information describing the quality of the systems we provide for the Working Group's use. IPS will not develop separate service-level agreements for individual organizations.

Services-Oriented Architecture (SOA): IPS provides a central environment for hosting web-services built by the Working Group participants.

• Web-Services Hosting
• Web Services Indexing, Connectivity, and Other Configuration Notes
• Monitoring Requirements for Web Services Servlet Containers

Project Jumpstart: Source control, build-and-deploy systems, bug tracking, and other code-management tools are in the works.

• Deployment: This is a manual, web-mastered process right now. We are moving toward an automated process using Bamboo, by Atlassian. This is IPS current deployment policy.
• jira.mit.edu: The teams represented on the MAP Working Group, and any IS&T team, can track development project in jira.
• svn.mit.edu: IPS uses the central subversion repository supported by OIS. 

Charter: The privileges and responsibilities of MAP Working Group membership.  

Support Notes

• IPS maintains mailing isda-integrators@mit.edu. This is for anyone we know about who is integrating with one of our services. Email isda-ops@mit.edu if you need to be included on this list. We email this list about work on the systems that might result in a loss of service or drop in performance.
• isda-ops@mit.edu is the support email for support of the server-based components of MAP including SOA and continuous-integration systems with IS&T and the MAP Working Group. This is not the support email for developers in the MIT community using the MAP SASH stack, MyEclipse, or other development tools.
• The isda-ops mailing list corresponds to the ISDA::Admin queue in Request Tracker.
• Operational support for the systems is staffed in-house 8am to 6pm Monday through Friday.
• We attempt best-effort 24-7 availability by making all systems as fully redundant as MIT's data center can provide, and monitoring the baseline systems and critical applications on 24-7 pageable contracts with IS&T Server Operations.