h1. {color:#660000}{*}GR1 - Analysis{*}{color} {toc:outline=true|style=none|minLevel=2} h2. Point of View Arjun is a 40 years old father living in Mumbai, India whose son Raj is a working professional recently moved to San Francisco * *wants to be able to{*}* recreate the narratives of his son's stories with immersive visual representation.* h2. {color:#660000}General Problem Statement{color} Parents and relatives living apart want to get a better experience of the stories of their loved ones. * Experiences are difficult to communicate ** What is it like to walk around Harvard Square or jog along the Charles river? ** How does MIT campus look like? * Traditional forms of communication, like verbal description, images, and videos, fail to fully express what a place is like. h2. Need-finding (Observations + Interviews) {panel} h3. Phone call with Arjun ---- h4. Personal Details * 40 years old * lives in Mumbai, India * works in a bank (a clerk ) * has never been to US before * has travelled to three other countries (Dubai, Singapore, and Kenya)*\* has only one child (Raj, 25 years old) ** Raj works for a software company in Banglore h4. Context * feels lonely because his son has recently moved to San Francisco * they both talk over phone almost every day * his son tells him interesting stories (some sample stories below)*\* his son told him how amazing it was to drive to LA from SFO through Highway 1 along the pacific coast ** a story about his son's hiking to glacier point (Yesomite) ** a story about his visit to Google's Mountain View Campus ** a story about Stanford University's beautiful Palm Drive entrance and the oval h4. Breakdowns/Workarounds{color:#000000} {color} * after the phone call, he often goes to web and tries to look up images, videos, etc.. of the places to relate the stories with a visual representation * he feels that had he been at the place before, he would be able to 'experience' the stories * he often tries to imagine - what it would be like to be driving on Highway 1 along the pacific coast. h4. Opportunities * these breakdowns clearly suggest that it is difficult to communicate experience and there is an opportunity * we want Arjun to be able to experience what it is like to be driving on Highway 1 or walking over the crooked street at SFO? {panel} {panel} h3. Facetime with another parent ---- h4. Personal Details * 47 years old, mother * lives in Pune, India * has never been to US before * has not travelled to any other country * has her one child studying in US * lives with her other two children h4. Context * prefers to talk over webcam/facetime instead of phone call * wants to see her son's face while talking * often asks her son to show the office, dorm through the phone camera * interested in seeing the place where her son lives. * likes video over phone because she feels more closer to her son h4. Breakdowns/Workarounds{color:#000000} {color} * often difficult to get sense of things through phone camera * feels restricted by technology, wants to feel closer to her son h4. Opportunities * there is an opportunity to make the communication that gives an experience of being closer. {panel} {panel} h3. Phone call with Joy ---- h4. Personal Details * 33 years old * a resident of India * a prof * planning to tour Paris with his wife * has never been to Paris before * has travelled to many other countries h4. Context * wants to plan his trip * is taking help of a tour agent * tour agent has given him a leaflet that has ** textual description of each trip location ** beautiful images of various landmarks ** review and comments from people h4. Breakdowns/Workarounds{color:#000000} {color} * he wants to get a better sense of what the trip would be like * he wants to take a virtual tour of various places so that he can make a better decision of which all places to go h4. Opportunities * the breakdowns clearly suggest that it is difficult to experience 'how a trip is going to look like' in advance and thus there is an opportunity * we want Joy to be able to experience what different places at Paris are going to be like {panel} {panel} h3. Phone Call With "Sara" ---- h4. Personal Details * a 22-year-old student * lived abroad in Spain for 6 months * her parents are 50-year-old immigrants from South Korea * her parents live in the U.S. h4. Context * Parents feel concerned about their daughter living abroad. * Sara wants to show parents that she lives in a safe place. * Sara wants to show her parents landmarks from her stay so that they can connect together different stories she has told them. h4. Breakdowns/Workarounds * Some images of Sara's trip are available on social networking sites (Facebook), however: ** most of these aren't relevant to the details Sara's parents are interested in. ** hard to establish relationships between pictures if you haven't visited the place; no continuity. h4. Opportunities * a better way to communicate about the neighborhood {panel} h2. {color:#660000}User Groups{color} Based on our interviews, we have divided it in two broad groups. We will be focussing on #1. # People back home ## Parents ## Relatives ## Friends ## Tourists (planning a tour) # People living abroad ## Visitors ## Students ## Professionals ## Tour Guides h2. User Goals # *Parent, relatives, and friends back home* _(we would be focussing on the goals related to this user group specifically)_ ## Experience the place where their children/relatives/friends are living ## Recreate the narrative of stories with immersive visual representation # People Living Abroad: ## ability to share experience in a visual way # Tourists ## experience what the tour is going to look like beforehand # Tour Guides ## ability to better convey the tour experience to prospective tourists |