more mkletter.csh
echo To: $1
echo Reply-to: snapshot-netreq@mit.edu
echo Bcc: smyser@mit.edu
echo Subject: Your Feedback on Help Ticket $2 : $3
echo --------
echo Hello,
echo    One of the IS\&T problem resoluton teams recently resolved your ticket $2, 
echo entitled \"$3.\"
echo Serving you well is a top priority for us, and we would appreciate
echo a moment of your time to tell us how we did.  Please follow this link:
echo
echo " "  http://web.mit.edu/ist/org/css/db/etc/s/survey.shtml?$2
echo
echo to a short survey on your satisfaction with our handling of
echo your case.  The survey should take only a minute or two to fill out. 
echo Your responses will be kept in strictest confidence and used only
echo to improve our service based on your feedback.  Many thanks for
echo your help today!
echo
echo Sincerely,
echo "    " Rob Smyser
echo "    " for IS\&T Client Support Services
echo
echo P.S. to review your case, you can use this url:
echo https://help.mit.edu/Ticket/Display.html?id=$2
echo (Note: help.mit.edu will require a certificate in your browser to
echo identify you as being to display the ticket.)

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