User Analysis

Chong

Chong is a 18-year old college student studying computer science and interface design. At a young age, Chong started designing websites and started his own freelance design firm. Through it he has managed many clientele. Chong first got started by doing voluntary work for people in his hometown. From there, we began building out his clients through personal recommendations.

Now, at 18 years old, he has a good reputation and no longer seeks recommendation, rather they are loaded upon him. For each of his potential clients, he does some background research by looking through their various social media profiles to discover what they have worked on in the past and if he would be interested in working with them in the future. He even sometimes is introduced to potential clients solely through Twitter.

Chong mentions however, that none of his communications with his potential clients occur over social media beyond the initial introduction. The rest of his communication occurs over email so that it is consolidated in one location and easy to search through.

Lessons Learned:

• Chong uses social media to vet potential clients
• Because of the difficulty in aggregation, most of his communication occurs over email
• Chong is introduced to potential clients over Twittera