User Analysis
We have interviewed three people from different age groups who can be typical users of our products.
User 1: The Older Parent
Gender: Male
Age: Late 40s
Key Traits
- Goes out to eat with family
- Considers himself not tech savvy
- Not Very Fluent with English
- Does not like to customize food
- Worries about Food Allergies
User 1 has been to many restaurants in his lifetime. He is an immigrant to the United States and does not consider himself tech savvy. He is not very fluent with English and says he bases his order off of any images in the menu and what "looks good." He states that this is the main reason why he prefers restaurants who has waiters and waitress who speaks his native language rather than American restaurants. He has to be aware of his food allergies every time he goes out.
User 2: The College Student
User 3: The Waitress
Gender: Female
Age: Early 20s
Key Traits
- Stresses during rush hour
- Has to worry about time management (last time checking up on tables)
- Hates it when customers ask too much about the food
User 3 has been a waitress for multiple restaurants since she was in high school. She states that it is a very stressful job when she has to interact with a lot of customers during rush hours or when she has to deal with rude customers. She says she has to keep mental tabs of when she has checked up on tables to make sure everything is okay. She hates it when customers take too long to order or asks too much about the food because he hold her backs from working with other tables.
Task Analysis
View Foods and Other Products of the Restaurant
Goal: Give the user more information on the items in the menu
OpenMenu will display a picture of the every item on the menu, as well as ingredients and nutritional facts. This will give the user a better idea of what each item is and whether or not it is something they want to order. Additionally, some people want to know nutritional facts, in case they are on a diet or something similar. Displaying the nutritional facts will allow them to judge what they can and cannot eat.
Subtasks:
- View images of foods
- View ingredients of foods
Filter and Compare Items
Goal: Make it easier for the user to choose their order
We will allow the user to filter the menu by type of food, such as pasta or burgers, or by ingredients, such as chicken or shrimp. This will allow the user to zone in on the kind of food they want much faster. In addition, many customers often spend a lot of time deliberating between a couple choices. Allowing the user to compare the items side-by-side is much easier and more efficient than flipping back and forth between pages of the menu.
Subtasks:
- Filter items based on type and ingredients
- Compare between multiple items while deciding
Order with Optional Custom Specifications
Goal: Give the user more control on how their food is prepared
A lot of times, customers are very picky about how their food is prepared or what is put in their food. Some customers, for example, want to take out one ingredient and replace it with another. OpenMenu will allow the customer to give the waiter specific instructions so that their food will be prepared exactly the way they want it to.
Ask for Help with a Real Waiter or Waitress
Goal: Allow the user to get more information from a real person
If the menu doesn't answer the questions the customer has or if they prefer to interact with humans rather than technology, they can call over a real waiter or waitress to help them with any question they might have.
View and Pay Bill
Goal: Allow the user to pay bills quickly and easily
After the meal, customers are left waiting for the bill while the waiter or waitress is bogged on with other customers. This can be a very inefficient process. With OpenMenu, customers will be able to swipe their cards at the table or choose the cash option to get the waiter's or waitress' attention. The option of splitting the check and calculating the tips will also be included to make everyone's lives easier.
Subtasks:
- Split the check
- Calculate tip
Offer Touchscreen Games or News
Goal: Keep customers entertained while waiting for the food to arrive
While waiting for food, customers are often bored with nothing to do. And since food preparation can take a long time, sometimes upwards of an hour, users can get bored or annoyed very quickly. With OpenMenu offering games and web browsing, the customers can be pass the time easily while waiting for their food.
Subtasks:
- Play games or read the news while waiting