FY11 Goals (Short-term, and ongoing)

Virtual Site
  1. Keep up with production needs of our web sites and virtual interfaces.
  2. Pursue staffing needs and outsourcing to be able to do #1 and to be able to accommodate new externally-imposed projects.
  3. Stabilize our web content management system, starting with improving our WordPress expertise. (outside consultant, reading)
  4. Help coordinate and lead new AMPS video web site, Excellence in Teaching. (working with Lightning & Trumpet)
  5. Beta test mobile versions of our catalog (MIT's Worldcat mobile)
  6. Work with MIT to add libraries to the MIT iPhone and Android app, and update the MIT Libraries mobile web site.
  7. Improve the DSpace@MIT user interface. (Systemwide UX Objective, with AMES & LDLC) (past usability & heuristic data)
  8. Improve the Vera interface to help students find and use more and better resources to inform their library research. (Systemwide UX Objective) (usability testing)
Space
  1. Gather baseline data about how our spaces are currently being used. (Systemwide UX Objective) (observational study)
Ethnographic/Assessment
  1. Learn about the relative value of our services from our users' perspectives, identified by communities of practice. (Systemwide UX Objective) (past data, ethnographic/interviews study, focus groups)
  2. Learn something about which communication methods (for marketing) are best for different user groups of the the MIT community. (ethnographic/interviews)
  3. Evaluate e-book packages for best options. (heuristic study)
  4. Use our web statistics to learn more about how our tools/sites are currently used.
  5. Identify and assess new and existing communication channels to reach our target audiences. (emerging tech subgroup work, betas, feedback from betas)
  6. Understand how the MIT community uses e-readers. (device usability study or part of ethnographic study interviews)
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