Retirement Decision Template

What are the drivers for considering this product or service offering as a candidate for retirement?

Who is the audience for the product or service offering?

Who are they (faculty, admin staff, research staff, students)
How many use the software or service (do we have data?)
How global is the retirement (by user, by department, enterprise-wide)
How do our customers currently get support for this product or service offering?

What is the value and/or benefit of doing the retirement now?

Are we supporting more than one service offering for the general service?
What are the associated cost savings realized by retiring the product or service offering?
What resources can be re purposed once the retirement is complete?

Are we in alignment with the IS&T Priorities and Mission?

What are the costs/impact of not doing the retirement at this time?

What are the downstream effects and implications of decisions on various groups? Help Desk, DITR, Security, Training, etc.

What are the other external dependencies for this product or service offering? e.g. laws, regulations, features, etc.

Are there alternative products or service offerings to replace it?
Will customers need to be transitioned to a new service offering?
- Workload, resources, costs for each group
What is the cost of steady state? What is the cost of transition? What is the break even point?
What are the external dependencies on a product - laws, regulations, features, and functionality?

What are the roles needed or the retirement effort?

What are the resource estimates for retiring the product or service offering as described? Include customer transition estimates if applicable...

Who can we get to lead the effort and when?

When do we have resources available for this retirement effort?

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