- product/service name
- contact/service owner
- expected impact
- keywords
- any known key dates
- What is the escalation path? (rt queue, e-mail, phone, etc.)
- How is the software going to be distributed?
- Who is permitted to download and install software?
- Is there a cost for the customer?
- When does the license expire?
- Who is responsible for renewal?
- Who pays for the software?
- Do users have a perpetual right to use?
- What type of metrics will be tracked?
Goals:
- Needs to be easy to update
- Everyone should be able to view
- Large group should be able to edit