Creating a New Change - Vocabulary and Workflow
To learn about creating a new change, please refer to the following instructions for an explanation. Prerequisites for using the Remedy OnDemand system include, either Firefox or Internet Explorer (though other browsers may work, they are not officially supported), pop-ups allowed (for onbmc.com), and a current version of the flash plugin installed for your browser. Also, if you are using a newer version of IE, you may not to turn on compatibility view mode in order for the Remedy site to fully function as expected.
First, using a browser with a valid MIT personal certificate, go to http://remedy-qa.mit.edu; This should authenticate you through Touchstone and forward you along to the MIT-QA onbmc.com site. You should see your home screen, which is configurable, but will default to showing any requests assigned to you.
Next, open the "accordian" menu from the top left area of your browser window to expose the Change Management menu, and then select New Change.
This will bring you to a new screen where the change is initiated and you can start entering pertinent information.
After entering all of the necessary information, the change can then be sent to the "next-stage", for either review, approval, or implementation, as is appropriate for that particular type of change. How the change proceeds through the system depends on the class of change and the impact level. See the approvals wiki page for more info about those aspects of a change request.
