CSS Core Services – “The How” - Providing IT operating environment
If for just OS Environment:
• Decide if you will support multiple Operating Systems.
• Understand the OS, both past and current versions, as well as any future plans from the vendors.
• Negotiate licenses; get quotes on per seat and site license.
• Decide on the licenses.
• Create a comprehensive support plan for the environment.
• Prepare training and documentation.
If for complete computing environment:
• Networking: Wired, Wireless, IP, DHCP, etc.
• Printing: Printers, paper, queues, easy setup and access
• Backup: Easy to use, non-intrusive backup, that provides full self-services
• Security: Anti-virus, anti-phishing, best practices, patching
• OS & Applications: Installation, setup, configuration, licensing.
- Could be boiled down to OS, Web, Mail, and Office-like suite..
• File Storage: Easily accessible (SMB, HTTP, AFS, etc. ), reliable, backed-up
• Training and Documentation
• Support