Goals and Future Agenda Items

RISG agenda, Wed., 11/25/09: 9:30-10:30; Rotch Conference Room

Special guests: Ann Whiteside
Minutes: Perkins (next: Sweeney)
Timekeeper: Angie

Reference & instruction for reorganization (guest: Ann Whiteside 1 hour total)

Background and ideas from RISG (20 mins)

Look at projects and goals.
Look at service vision statement, and explain why it’s still relevant.
Talk about our perspective on staffing the reference desk. Some main points:
- Shouldn’t be single model; every unit is unique
- Still feel it’s important to have librarians involved with desk work, although the data doesn’t necessarily back it up. The intangible things are still important!
- There has to be a lot of communication to build knowledge and trust between librarians and support staff.
- Librarians are important in the training of desk staff.
- Serving in the location where users are is valuable.

Questions for Ann (20 mins)

There needs to be a lot of thought about service points between a few bubble heads. How can we be involved in that discussion?
Can you talk about how you see your own role?
How do you see the relationship between your bubble & others, including bubbles on the "information assets" side?
How can people currently in charge of specialized services (GIS, bioinformatics, etc.) maintain autonomy and not have to get approval for every little thing. At the same time, how can they increase collaboration with colleagues?
What are your thoughts about how AMPS will fit into the new organization?
There are a lot of services listed in the description for the Specialized Services. What's NOT in your scope?
Do you think that having your staff together in same space is a good thing, or are there merits to having staff offices located throughout the system?
What will your department's relationship with the collections side look like? If people in your department need equipment and databases, how will that work?

RISG responds to Ann’s questions (20 mins)

Idea spot: add ideas, questions, comments, suggestions, worries, etc.

Meeting topics for the future:

Soon:
- Invite others re: reorg??
Postpone/nix:
- Stats for online instruction: Does anyone use them in reports, etc.? (Angie, ? mins)
- JulyAP, IAPril, IAP classes: should we change the formula? (?, ? mins)
- How to support personal information management; Expand cite-help group to include personal information management?
- Spring: Rotate submitting instruction stats in July?
- Late Spring / Summer: consider creating an instruction vision for undergrads.
- Lisa shows us how to use Zoomerang.

Outstanding goals for FY2010: (also see FY10 completed goals)

Done?	Timeline	recurring	Project	Who's working on it?
Beginning is done; project ongoing	Summer - Fall 2009		Review & maintain video tutorials. Videos are in Tech TV now. Video tutorials assessment - Have pilot assessments, but then what? Report written by Patty and Darcy; RISG is supposed to continue to evaluate?; writing in annual reports - no one included; Should there be a rotating "video coordinator" position in RISG? Angie already does for many things; Darcy oversees technical side - Angie and Darcy have been coordinating; only data collected is from Google Analytics. Sitting in awareness, satisfaction, importance space. Should it be up to instruction coordinators to report out on? Where is Steve getting numbers from? Ask Nicole if she wants to add to usability tests?	Angie, Darcy, Courtney (doing an assessment of BITS with Harvard already)
in progress	Fall 2009	yes	Review instruction plan and implementation.	Peter leads
in progress (low priority)	Fall 2009		Figure out ways to assess graduate student learning.	Barbara, Mark, Peter, Lisa H, & Maggie
in progress	Fall 2009		Redo Writing pages as a LibGuide (Later LibGuide ideas for Patty: maybe Barton Basics, materials properties pages)	Patty D-B with Lisa & Mark
in progress (high priority)	Fall 2009	yes	Think about adding up to 2 special reference-related statistical studies for FY10 Maybe 2nd FY10 special statistics project: Assess staffing models for reference/service including ask-us (falls under RISG as part of reference); ask-us general phone line sits in Hayden	Heather leads, with Lisa H, Remlee, Barbara; coordinate with ISG
in progress	Fall 2009		Continue undergrad instruction assessment pilot	Angie, Lisa H, Mark
postpone, except for priority	Fall 2009	yes	Think about LibGuides and what we could do better. Reps from local units should make sure the index page points to the best guide (old html or LibGuide) Idea: encourage people to look at LG stats before and after instruction; think about for LibGuides user group meeting; when things are cancelled, they should disappear from db lists. can we make libguides.mit.edu any better? (search box, etc.) - PRIORITY: When things are cancelled, what happens?	Remlee leads with Angie, Lisa, Mark
in progress (high priority)	Fall 2009 - by 12/09	yes	Organize and add documentation to http://libstaff.mit.edu/psdocs. Add content from reference manual, link local reference manuals.	Anita, Bill, Lisa, & Erja
postpone	Fall 2009		Sponsor new core competencies training; maybe collaborate with other PS groups.	Remlee will talk to PS chairs
in progress (low priority)	Fall 2009		Work to promote user awareness of research guides, maybe with CFG, as described in assessment project plan for 2007-2010. Ideas: Ask users what they think they should be called in UIG card-sorting exercise or focus group; link to them on mini site; make book marks; promote under news & events section; add to screen savers?	Mark & Heather
in progress: waiting for DIRC committee	Fall 2009		Instruction tools for DIRC: Look at tools (ex: http://www.netsupportproducts.com/products/HigherEdSolutions.htmlSMART Sync) and think about if/how we could use them in the DIRC. Find out how much it costs, how much would it get used, how easy it is to setup, and the likelihood of it causing any software conflicts on the machine.	Mark & Barbara
in progress (ongoing)	Fall 2009		Coordinate efforts for developing teaching skills for library staff (ex., plan Spring Seminar or brown bag, and market Teaching & Learning Lab IAP events to all staff)	Barbara & Heather
	January 2010	yes	Update list that lays out ownership of certain projects (virtual reference pages, instruction pages, wiki, etc)	Remlee & all
	February 2010	yes	Figure out who will plan JulyAP (Anita volunteered for IAPril.)	Remlee & all
	March 2010	yes	Plan IAPril 2010	Anita
	by Spring 2010	yes	Plan Spring Seminar 2010. Brainstorm research and instruction-related topic, find someone to do it, figure out if it will cost money. For staff development.
in progress	by Spring 2010		Investigate Knowledge Base ideas (Hermes, LibAnswers, etc.)	Lisa leads, with Heather, Bill, & Darcy
	June 2010	yes	Plan JulyAP 2010
	June 2010	yes	Submit Instruction & Reference statistics (need to be done by middle of spring to be ready for next fiscal year)	Maggie/Angie for instruction, Jess B for reference
	June 2010	yes	Call for new members (every year/through PSLG)	Remlee

Brainstormed ideas to consider to add to the timeline:

Think about how we could facilitate sharing what is learned at conferences and other events with colleagues. Is this feasible or even desirable to do?
Redo Ask Us page: different focus? simpler way to say it? get rid of library lingo ("research consultation"), etc. (notes from meeting where we discussed this)

To incorporate in FY2010 timeline:

Ownership of ongoing RISG projects and web pages (review again 1/10)
Recurring projects (already in FY 2010 timeline)

Past goals:

Child pages

Goals and Future Agenda Items