Thank you for contacting the Computing Help Desk. As a first step toward helping you resolve your problem, could you please provide the following information:
Do you use a Mac or a PC?
What version of the operating system do you have (e.g., OS 10.9, Windows 7)?
What program do you use to check email (again, a version number would be helpful, such as Outlook 2010 or Apple Mail 7.2)?
Do you get any error message?
If so, what is the exact error message you are seeing?
Can you still log in to and see new mail at owa.mit.edu?
If you can provide this information, it help us troubleshoot your issue better. Be sure to mention your ticket number, which can be found in the subject line of this email message. Thank you!