11 am to noon, N42-286, CSS Managers
Agenda
- Quick look at the new CSS Managers wiki page (smyser)
- Quick recap: Hermes week one (othomas)
As it happened...
Jana joined us by phone from home.
We began with hot items roundtable, including the agenda items as we came round to them...
- Mary -- "accessibility features" will be on the campus map in a static PDF format. This is very exciting.
In campus map version 2, the features will be integrated in as something searchable and printable. Campus map v.2 is being built and could be checked out interactively at map-dev.mit.edu - Tim -- MassRegs has finalized regulations for data breach; a comprehensive plan from MIT is due Jan 1 to stay in compliance and MIT is increasingly aware that it is not going to make it. There are ramifications felt at the senior level of the Institute. Big impact on ITSS, with blowback to the other sections of CSS that may be asked to comment on encryption of regulated data.
- Barb -- a.) Josef Doczi is on extended medical leave in Hungary until at least the turn of the calendar year. A temp has been hired for the Help Desk to backfill in the call center; an excellent fellow recently from Harvard.
Karl Witt is assuming Bomgar responsibility in Josef's place.
b.) HR Payroll Service Center is looking at sharing Hermes wiki as a common knowledge base, part of the larger effort to make the HR Payroll situation better. HR Payroll is #1 on Terry Stone's radar. - Jon -- Oracle Client is being refreshed; choice between 10.x and 11.g not yet made. Our current version 9 is something like five years old and is becoming unsupported in some important product, prompting the refresh.
- Mark -- old SAP documentation is being refreshed, with resources from SAIS but coordinated by CSS.
Payroll documentation (which was all created by Mark) will be stable until next summer. - Kate -- SAP courses are being refreshed. Kate will connect with Mark so the documentation and training perspectives are in sync.
- Oliver -- Hermes is now alive for Helpdesk use and IS&T viewing at kb.mit.edu. Ability to author is administered somewhat by request in order to have team-level introduction to system and authoring expectations. DITR is a target client, as is DCAD. DCAD wants to move its web publishing tip-set out of AFS into Hermes.
Oliver will be gone for two weeks starting tomorrow. - Chuck -- an 8-hour per week SLA is starting up with Libraries. This is a new use of DITR, where a DLC with an active IT organization of its outsources desktop support to IS&T in order to concentrate on the application of IT within its own core business (namely academic research).
- Jana -- strides have been made to get a much larger proportion of VoIP tickets resolved without mandatory escalation to OIS.
- Jeff -- Testing the HR prioritization of help with hiring system discussed last time, Ken Lloyd proved to be very helpful with a level 2 position that had been open a long time with very few resumes submitted.
Jeff will be involved in the News Office's search for a web strategist for the home page (recently mailed around by Susan Curran).
Must move the Filemaker Users group meeting to accomodate the All-hands on 11/7; the move is underway. - Wilson --
a.) has created an Exchange project wiki to contain the for-now private material needed by the team to do its work.
b.) partly because of the Exchange project meeting he attended, Wilson has identified a need for someone in CSS to be the coordination point for all the commitments of people to projects. Putting so many CSS people on so many projects will not scale.
c.) some sort of central tool to take care of this needs to be adopted. it's likely that daptiv can play this role when CSS is ready to use it. daptiv has also put a change in resource requesting into the next planned release, in which projects can request specific individuals and not just a resource type to be filled from the pool.
Action item is for Rob to coordinate with Darlene a session on how CSS should go about adopting Daptiv as a work coordination tool. Collect questions from the managers and leads, and have a two-hour afternoon demo center meeting about it.
We should have the meeting next week even though Wilson is away.
In Wilson's absence, he plans to appoint a delegate to act as him, including going to VP-staff meetings, etc. if needed. No hiring and firing (you're safe, you now who you are). Tim will be Wilson's avatar for next week's trip.
The All-hands agenda has turned into Lunch for the first 30 minutes (12-12:30), then 12:30 to 1:30 Q&A town meeting, then jerry joins us at 1:30.
Notes
- Jana works from home and cannot attend; access phone number is 781-436-3630.