Dashboard Production for the ACD system involves generating ACD reports using eOn Supervisor Workspace, and reporting sign-up sheet data from the http://web.mit.edu/scheduler/www system.  The ACD.xlsm worksheet puts all this information into the same time series and calculates some variables from the raw report information.   That data is organized graphically at a couple different levels of detail. 

This document describes much of how to extract the necessary ACD reports and assemble the data in the workbook to produce the reports.

  File Modified
Microsoft Word 97 Document ACD Dashboard Data Gathering.doc Aug 24, 2010 13:20 by Robert W Smyser

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